CELLONE PREPAID CONNECTION NO.9418814096
OCT-09 SMS CAME FROM #12630033 TO SUBSCRIBE MUSIC STATION.
CHILDREN CLICK YES THAT SMS. RS. 19/- DEDUCT FROM MY BALANCE.
9, NOV AGAIN SMS CAME TO CONTINIOU OR DISCONTINOU THE FACILITY.
I TALKED WITH CUSTOMER CARE CELLONE. THEY REPLIED " TO UNSUBSCRIBE. WRITE UNSUBSCRIBE TO 12630033". I TRIED MANY MANY TIMES TO THAT NUMBER BUT SMS DID NOT GO.
1, NOV AGAIN DEDUCTED RS. 19/-. SAME DAY I COMPLAINT TO CUSTOMER CARE THEY REPLIED THAT "DIAL TO 12630033". BUT WHEN I DIAL THE COMPUTER RESPONSES THIS NUMBER DOES NOT EXIST. I TRIED MANY... MANY TIMES. BUT IN VAIN.
THEN I REGISTERED COMPLAINT AT CUSTOMER CARE DOCKET NO. L11941539.
BUT NO RESPONSE CAME TILL TODAY i.e. 19, DEC.
KINDLY HELP ME. I HAVE WASTED MORE THAN 5 HOURS AND MORE THAN 60 RUPEES IN THIS PROCESS. AND THEY CHARGED ME FOR THAT FACILITY WHICH NOT RESPONSES.
WITH REGARDS,
NIRMAL
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