Hello Sir,
I have been using Idea netsetter for over two years from mid august due to some problem at tower (BTS) I stopped getting data services. I logged complaint to customer care but nothing happened. A week later services were restored but only for 5-6 days. I reopened my complaint and called nodal office for the same, but no positive action was taken by Idea Cellular. As a result in november starting I got my connection disconnected. Now I am receiving calls and notices from Idea Cellular to pay outstanding Amount of Rs. 643 as the next billing cycle started a day before I got my connection terminated.
I wasn't able to use data services for three months of which I have paid them for two months yet they are asking me to pay for another month. I see no reason to pay them as Idea Cellular was unable to provide me data services (EDGE) from august onwards.
They have threatened me to file a case of forgery and cheating. But actually Idea Cellular is cheating consumer.
>They should ethically refund me all payment made After 12th August as they couldn't fulfill there part of deal and yet they are sending me notices.
I request you to please look into the matter and guide me what should be done. Its a clear violation of consumer rights and safety. They have caused enough problems already.
Here I am attaching the email conversations with the nodal office.
Netsetter User No.: 9826902425
Thanking you,
Naman Bansal
Mob:8889788080
110, Janki Nagar Ext. Indore
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Mon, 3 January 3:58:44 PM
Re: VV/BC27/211210/278 (9826902425)
From:
Naman Bansal
View Contact
To: Grievance MP ; [email protected]
Hello Ma'm,
I understand that next bill was generated but I was unable to use your services for nearly three months as there was some problem at your BTS of which I have even paid for two months. I am not asking for any refunds here, I just want the amount generated in the last bill should be waived off as I got it disconnected, maybe a day or two late. But that much consideration is expected from your side.
From: Grievance MP
To: Naman Bansal
Sent: Mon, 3 January 12:35:07 PM
Subject: RE: VV/BC27/211210/278 (9826902425)
Dear Mr. Naman,
Greetings from Idea Cellular Limited.
Refer to your below mentioned mail, would request you that as per system details, your request for disconnection was received via sms dated 03-11 after the bill generation of 552.6/- dated 01/Nov sent to your billing address. However, the discontent caused is sincerely regretted.
Should you require any further assistance, please
ü Visit our website www.ideacellular.com.
ü E-mail us at [email protected]
ü SMS “CARE” to our Toll free No 4787.
ü For any prepaid related information call our Toll free Number “55000”
ü For Any Postpaid related information Call Our Toll free Number “55090”
We value your association with us, and look forward to your continued patronage.
Thanks & Regards,
Nodal Officers Desk
Idea Cellular Limited -MPCG
Visit us at: www.ideacellular.com
Alternatively you can also call us on 12345/198 to know more about IDEA
From: Naman Bansal [mailto: [email protected]]
Sent: Friday, December 31 12:06 AM
To: Grievance MP ; [email protected]
Subject: RE: VV/BC27/211210/278 (9826902425)
Dear Ms. Patnaik,
Nodal Officer,
Idea Cellular,
M.P
I have been using Idea Netsetter for over two years. I never had a problem with your services until August. In mid-august due to some problem at your BTS, I was unable to avail EDGE connectivity while I could still get GPRS services. Due to lack of Edge connectivity I was unable to open any sites; all requests would just time out. I reported the problem to the customer care but no action was taken by your technical team. I reopened my complaint 2-3 times and every time I was told my complaint has been forwarded to the technical team and I will be contacted for the same.
But I never received a call. The services were restored around 15 days after logging my complaint with the customer care but lasted only a week.
Again I reopened my complaint and called the nodal office. I was promised a solution in 24 hours and a notification call for the same. And as expected it never happened.
As a result I decided to stop using your wireless internet services and got it terminated at an Idea store.
Now a few days back I received a notice from your legal advisor to pay an amount of Rs. 643 as the next bill cycle started when I got my connection terminated.
1. I have been using Idea netsetter for over two years and despite having no connectivity for three months, I have paid bill for two months. Technically I shouldn’t have paid you for the services from August only.
2. NOT EVEN ONE CALL BACK FROM THE CUSTOMER CARE IN THE MENTIONED PERIOD.
3. A notice is sent to me threatening me of filing a case in the court and stating that ‘ My intentions while taking the connections were to avail services without paying and cheating in you guys.
What a responsible behaviour!!
I expect a full waiver for the outstanding amount (Rs.643) and an explanation for the irresponsible behaviour of your Customer Care, Technical Team and inconvenience caused.
Kindly look into the matter and please do the needful. And REPLY.
Naman Bansal
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