Idea Cellular
MALPRACTICE BY ASSOCIATES OF CELLULAR COMPANIES

I am writing this mail with respect to a malpractice / harressment observed by an associate company of Idea Cellular which sells new connections to the consumer on behalf of the company. One such company is A2Z MARKETING SOLUTIONS, 1/27, Ist FLOOR, NEAR TILAK NAGR METRO STATION, TILAK NAGAR, NEW DELHI-18, PH-47018188, 9540012901

It was 10 March when I was approached by a phone call from Idea Cellular for any requirement of new connection. Since I was looking for a new number hence I asked them about the tariffs and plans. The lady named "Shweta" briefed about the available plans and tarriff along with the option to have any desired number. I asked them for a number which was similar to my existing one. She committed that the said number is available. The next day one of their rep - Vipin Kr Pandey visited our premises and took the desired documents. He then handed over us a IDEA SIM Card along with a receipt with the mentioned of the desired number on it. He confirmed that upon verification the connection shall start in about 24-48 hrs. The same evening, verification call came and all requried information was confirmed.

Now begins the malfunction part. 3-4 days got over and the connection was not started. I tried to check with the Idea customer care but could not reach them as nobody picked the phone. I tried many times but could not reach them. Then I tried A2Z MARKETING SOLUTIONS. The same lady Shweta confirmed that the desired number is not available and hence cannnot be given. Instead I will have to take any other number. I simply rejected the offer and asked for the refund fo Rs 200.00 whcih I had paid.

Since then I have been trying with Idea but nothing happended. I wrote several mails to Idea but nothing happened. later i came to know from others that these third party marketing companies are regularly in such practice of giving false information & committment to the consumers just to have larger order bookings. And service companies like Idea are a part of such trade.;

For an organization like IDEA which is trying to promote their product & services by AD campaign its really a disgrace to have dealers employing staff indulging in such malpractice. Some body should do the checks and balances where ever required so that the customer is not duped.

Rgds

U.MITTAL

Company: Idea Cellular
Country: India
State: Uttar Pradesh
City: Ghaziabad

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