Dear Sir,
Ref: Shifting of my BSNL landline Phone no. 25458207 from 12, Seethamma Road, Kamanahalli, Bangalore .560084 to
20, Ist A, main Road, Kariyanapalaya, Bangalore. 560084 (with broadband facility)
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I had in February shifted my residence from Kammanahalli to Kariyanapalaya (as detailed above).(Both places within Bangalore City Limits) I had given a written application in this regard to thier Lazer Road office, Fraser Town, as instructed. I was thereafter promptly furnished with a copy of the work order as follows :
Customer copy.
Telephone no : 25458207
Work code: LS
OB Number : 99891463
OB Date : 23-FEB
Local Shift: BGE Citoms
Customer
Service
Centre: DTO-FZT
After waiting for a reasonable time I approached the above office as to enquire what is the position. I was forwarded to the JE who was then a lady. She couldnt properly explain the reasons for the delay, saying that the work order was wrongly issued for local shift whereas it is not so. I informed her that this was not my doing and the work order if prepared wrongly should be rectified by your office. But she however promised to complete the job in a week.. I had been patiently waiting since then. On the next occassion when i visited their office, they said that the lady JE was transferred and a new JE has been posted. I even met the new JE who also promised to complete the job in about a week. I am waiting for suitable action since then.
During the last week of May, I saw the linemen (BSNL) of this area near my residence, I immediately contacted them and produced the copy of the work order. They promptly effected the connection and informed me that it will be activated on the next day 31st may. There was a call on this line the next day asking me what was my number and other details... I furnished all their requirements. They said that it will be activated on the next day. But the phone was not activated eversince.
I understand from the occupants of my previous residence that they are in reciept of bills from BSNL office till date.
I have also had Broadband facility on this phone, hence i was put into much difficulty with no internet connection for the past 6 months
I had also prefferred a complaint on The Grievance procedure, with no : (BSNL) Grievance Registered Docket no: KRK/CO/5043 dated 5th july. The present status on the site says the following :
Case is yet to be finally disposed off.by Circle Head Office. Forwarded to concerned units/sections for taking necessary action. Pending at Bangalore H.O.
I therefore request you to kindly look into this matter and take neccessary action as required so that i am not put into difficulties any furthur.
Thanking you
A.S.Lazaro
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