Dear Mr. Kumar,
With reference to your e-mail regarding refund issue for your Reliance Mobile number 9334624759, please note that as per confirmation received from relevant department, we would like to inform you that your issue has been escalated to our concerned department in order to get the resolved.
For further details, you can visit our web-site www.rcom.co.in or write to us at [email protected] or fax us at 022-3033 6565.
Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.
Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.
Yours sincerely,
Moumita Chandra
Service Assurance Cell
Reliance Communications
"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.
This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
&--Original Message&--
From: Ranjit Kumar ([email protected])
Date: Sunday, December 27 02:03 PM
To: [email protected] ([email protected])
Cc: Rcomnodalofficer. [email protected] (Rcomnodalofficer. [email protected]); [email protected] ([email protected]); [email protected] ([email protected])
Subject: Re: Reference to your mail
Hi,
I am not getting any update.
Thanks & Regards
%%%%%%%%__
Ranjit Kumar
Email: [email protected]
Cell No. : 91 9334624759
%%%%%%%%%%
&--Original Message&--
From: [email protected]
To: Ranjit Kumar
Sent: Fri, 25 Dec 11:05 am
Subject: RE:'ADAG=004-898-086' Reference to your mail
Dear Customer,
This is in response to your e-mail regarding your Reliance Mobile number 9334624759. Please note that your request is logged as Service Request ID 115925228. We have taken up your issue with concerned department and will respond to you in next two days.
We regret for the delay and inconvenience caused to you.
We assured that we would do our best to resolve your concern.
For further details, you can visit our web-site www.rcom.co.in or write to us at [email protected] or fax us at 022-3033 6565.
Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.
Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.
Yours sincerely,
Snigdha B Ganguly
Service Assurance Cell
Reliance Communications
"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.
This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
&--Original Message&--
From: Ranjit Kumar ([email protected])
Date: Thursday, December 24 12:42 PM
To: [email protected] ([email protected]); [email protected] ([email protected])
Cc: Rcomnodalofficer. [email protected] (Rcomnodalofficer. [email protected])
Subject: Re: Reference to your mail
Hi,
Any progress on this because i got case id for this & as per call center call has been resolved. Why it is happened.
you have left 22 days. Need update on urgent basis.
Thanks & Regards
%%%%%%%%__
Ranjit Kumar
Email: [email protected]
Cell No. : 91 9334624759
%%%%%%%%%%
&--Original Message&--
From: [email protected]
To: [email protected]
Sent: Mon, 30 Nov 5:25 pm
Subject: RE:'ADAG=004-756-660' Reference to your mail
Dear Mr. Kumar.
We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.
This is with reference to your mail concern regarding refund amount for Reliance Mobile Number 9334624759. Please note that as per the confirmation received from the relevant department the issue has been escalated to concerned team in order to ge the issue resolved.
We appreciate your patience in this regards.
Also, we believe in taking care of our customer needs first.
For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at serviceassurancecell@relianceada... com or fax us at 022-3033 6565.
Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.
Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.
Yours sincerely,
Satyajit Das Mohapatra
Service Assurance Cell
Reliance Communications
"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.
This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
&--Original Message&--
From: Ranjit Kumar ([email protected])
Date: Monday, November 30 11:58 AM
To: RCOMNodalOfficer. [email protected] (RCOMNodalOfficer. [email protected])
Cc: [email protected] ([email protected])
Subject: Re: Fw: Security money not refund (9334624759)
Hi,
Thanks for the reply. I am unable to understand why it will take 2 month time to resolve the issue for the small amount.
Thanks & Regards
%%%%%%%%__
Ranjit Kumar
Email: [email protected]
Cell No. : 91 9334624759
%%%%%%%%%%
&--Original Message&--
From: RCOMNodalOfficer. [email protected]
To: [email protected]
Sent: Fri, 27 Nov 4:14 pm
Subject: Fw: Security money not refund (9334624759)
Dear Sir,
As per your request
The MDN has migrated to prepaid on 15th Nov-09..within 60days the refund amt will be sent to customer.
RCOMNodalOfficer Bihar/RCOM/RelianceADA
Sent by: Madhusmita Prusty/RCOM/RelianceADA
27-11-09 02:44 PM To Seema Kauser/RCOM/RelianceADA@INFOCOMM
cc
Subject Fw: Security money not refund (9334624759)
Dear Seema,
Plz do the needful
&-- Forwarded by Madhusmita Prusty/RCOM/RelianceADA on 27-11-09 02:48 PM &--
Ranjit Kumar
26-11-09 10:50 AM To [email protected]
cc [email protected], Rcomnodalofficer. [email protected], customercare@relianceada... com
Subject Security money not refund (9334624759)
Hi,
My self Ranjit Kumar having a Rim mobile number of 9334624759.Few days back i have deposited as a security money RS 250 for making my connection prepaid to postpaid.
Now I have again converted my connection from postpaid to prepaid but I have not got the refund money (Security Money).
Request you to look in to this & refund my money because I have cleared all the payment.
Thanks & Regards
%%%%%%%%__
Ranjit Kumar
Email: [email protected]
Cell No. : 91 9334624759
%%%%%%%%%__
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