K2glaziers
Train your Executive how to respond and value custome

I have applied for new TATA docomo post paid connection on 22 Apr with relevant id proof address proof with current bill and my flat sale deed xerox copy with all document demanded by tata docomo executive Mr.noor from Madhapoor docomo drive in store. it was activated on 24th of April.

on

on 29 Apr at 10;18 am i have received a massage from 8143427678 stating your adress is not traceable ihve called back and guided them the address and they have not visited the site and none of them have called me back.

on 2 May at 11;03 pm ireceved a sms your adress is negative to re initiate call 121. on 3may ihave raised a request with customer care with valid adress and they raised a complaint no 263176057 on 3rd May.they said it will be resolved in 48 hours.

4th May out going call has been barred. on 4th i called customer care the says complaint no 263176057 has been closed. But with out solving my problem.on 4th May i visited tata docomo Madhapoor docomo drive in store and met with Mr.noor at 15;30 he has told it will be solved in 24 hours i heve asked his contact no is 04066554604 .

5th May by 6:30 my problem was not solved and iam trying to call Mr.noor on 04066554604 i have called several times no one Attend a call for curtsy docomo executive think that customer is as slave for them after taking the connection. Do Tata Docomo does not provide mobile for their Executive why they are not giving mobile no to customer.ignoring a Customer call is like Rejecting Customer.

After all my exercises have called 121 they says that my mobile is switched off. They don't have curtsy to leave any sms. But fact is none of the executive has called my mobile was not switched off At-least i would get missed call alert sms.

And raised a complaint and they filed a compaint no2635094553 it will resolve on 9th May but no hope will it be solved or not.

This is not the way to fool a customer but i have never expected this kind of bloody services fro tata group. Train your Executive how to respond and value customer and idont want to continue any more with docomo i want to cancel my subscription

I request docomo to raise the bill till date. I ll clear my areas and i am very happy to walk away from tata services

This Drama is going from Past 7Days i want to close it.

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Thanks & Regards

Rajesh krishnamaneni

M 9652695426

Company: K2glaziers
Country: India
State: Andhra Pradesh
City: Hyderabad

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