BSNL - Bangalore
Wakeup or give up bsnl

I have a bsnl landline connection with a broadband bearing #080-25441791 which however doesn't work from past 9 days, i have made many efforts to clear my line, in fact i had trice been to brinavan telephone exchange, all got is waiting there for about 5 to 15 minutes till the bsnl employees complete their chitchat, personal talk and then somebody takes my telephone number and informs me that line man will be there or will call back...! Its been 9 days waiting still no response, is this the service what we deserve??? What r the superiors doing? Sleeping too?? I lost hope on them. Can anybody help me in this problem...