I am facing the network problem from last one and half year and regarding i have made many complaints to vodafone including nodal office but failed to find any solutions. following is the details of my complaints with vodafone:
%%%%%%%%%%%%%_
From: Vishavjeet Verma
Sent: 04 March 13:58
To: '[email protected]'
Cc: '[email protected]'; 'BIJENDER VASHISHT'; 'VODAFONECARE DEL (DEL)'; 'CORPORATECAREDEL'; 'RANJEET SINGH2 (DEL)'; 'NETWORKCOMPLAINTS (DEL)'; 'REEMA SHARMA (DEL)'; '[email protected]'
Subject: Network inconvenience on your Vodafone number 9899533661-Reminder-2 (Final Reminder)
Dear All
Still finding the solution but I think every one is sleeping. This is my last reminder after that I will be proceeding to file a case in consumer court. In this TRAI is also not taking any initiative to resolve the problem.
Regards
Vishavjeet Verma
EXECUTIVE ACCOUNTS
Direct Line: 91 124 4670129
Board Line : 91 124 4670100
Extention : 129
Next Sourcing Services (India) Pvt. Ltd.
Building 9A, 16th Floor, Nokia Seimens Building
DLF Cyber City, DLF Phase III,
Gurgaon - 12 Haryana - India
Consider the environment. Please don't print this e-mail unless you really need to.
%%%%%%%%%%%%%_
From: Vishavjeet Verma
Sent: 25 February 10:47
To: '[email protected]'
Cc: '[email protected]'; 'BIJENDER VASHISHT'; 'VODAFONECARE DEL (DEL)'; 'CORPORATECAREDEL'; 'RANJEET SINGH2 (DEL)'; 'NETWORKCOMPLAINTS (DEL)'; 'REEMA SHARMA (DEL)'; '[email protected]'
Subject: Network inconvenience on your Vodafone number 9899533661-Reminder-1 to Ms. Nidhi
Dear Nidhi
Please note that still facing the problem and it is increased today as I am not able to talk to any body on mobile. Every Vodafone customer is facing the same problem in my office.
Regards
Vishavjeet Verma
EXECUTIVE ACCOUNTS
Direct Line: 91 124 4670129
Board Line : 91 124 4670100
Extention : 129
Next Sourcing Services (India) Pvt. Ltd.
Building 9A, 16th Floor, Nokia Seimens Building
DLF Cyber City, DLF Phase III,
Gurgaon - 12 Haryana - India
Consider the environment. Please don't print this e-mail unless you really need to.
%%%%%%%%%%%%%_
From: Vishavjeet Verma
Sent: 24 February 14:26
To: '[email protected]'
Cc: '[email protected]'; 'BIJENDER VASHISHT'; 'VODAFONECARE DEL (DEL)'; 'CORPORATECAREDEL'; 'RANJEET SINGH2 (DEL)'; 'NETWORKCOMPLAINTS (DEL)'; 'REEMA SHARMA (DEL)'; '[email protected]'
Subject: FW: Network inconvenience on your Vodafone number 9899533661.
Dear Ms. Nidhi
Kindly help me by solving the network problem on my mobile no 9899533661. kindly go through below communication that was started from sep and till today I chasing to Vodafone for permanent solution.
I have to contact you regarding the same because I have no other choice left and I hope you will be helping me out of this problem.
Regards
Vishavjeet Verma
EXECUTIVE ACCOUNTS
Direct Line: 91 124 4670129
Board Line : 91 124 4670100
Extention : 129
Next Sourcing Services (India) Pvt. Ltd.
Building 9A, 16th Floor, Nokia Seimens Building
DLF Cyber City, DLF Phase III,
Gurgaon - 12 Haryana - India
Consider the environment. Please don't print this e-mail unless you really need to.
%%%%%%%%%%%%%_
From: CORPORATECAREDEL [mailto: Corporatecare. [email protected]]
Sent: 13 February 11:59
To: Vishavjeet Verma
Subject: Network inconvenience on your Vodafone number 9899533661.
Dear Mr. Verma,
Thank you for your e-mail dated 09/02 regarding the network inconvenience on your Vodafone number 9899533661.
We sincerely regret for the inconvenience caused to you due to delay in replying your e-mail.
We would like to inform you that we have forwarded your feedback to our specialized team (SR number 52676514). We assure you, that one of our executives will certainly get in touch with you within 48 hours to assist you in the best possible way.
Looking forward to providing you with the best of our services at all times.
We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We’ll do our best to help you.
Happy to help,
Chandrika Bisht
Vodafone Care
Contact numbers*
Vodafone Care : 111 or 91-9811098110
(Toll free from Vodafone mobile phones within the home network)
Fax number : 91-9811000009/9811098114
E-mail: [email protected]
Website: www.vodafone.in
From: Vishavjeet Verma [mailto: [email protected]]
Sent: Tuesday, February 09 10:42 AM
To: CORPORATECAREDEL
Subject: RE: Network related inconvienence of your Vodafone mobile number 9899533661
Dear
I am still facing the problem with unclear and cracking voice, call drop.
Regards
Vishavjeet Verma
EXECUTIVE ACCOUNTS
Direct Line: 91 124 4670129
Board Line : 91 124 4670100
Extention : 129
Next Sourcing Services (India) Pvt. Ltd.
Building 9A, 16th Floor, Nokia Seimens Building
DLF Cyber City, DLF Phase III,
Gurgaon - 12 Haryana - India
Consider the environment. Please don't print this e-mail unless you really need to.
%%%%%%%%%%%%%_
From: CORPORATECAREDEL [mailto: Corporatecare. [email protected]]
Sent: 03 February 19:29
To: Vishavjeet Verma
Subject: Network related inconvienence of your Vodafone mobile number 9899533661
Dear Mr. Verma,
Thank you for your e-mail dated 19/01/10 regarding the network related inconvienence of your Vodafone mobile number 9899533661.
We sincerely regret the inconvenience caused to you due to delay in reply to your e mail.
This is with reference regarding the network coverage at your office premises H.No-9A, 16th Floor, Nokia Siemens Building DLF Cyber City, DLF Phase-III, GURGAON – 122001.
At the outset, we would like to state that our current outdoor network coverage in DLF Cyber City, DLF Phase-III is adequate and comparable with any other network in Delhi.
Nonetheless, our network engineers have thoroughly investigated your complaint and have tried to find the possible solution under the circumstances. Maximizing and optimizing the network for an error free service is an ongoing activity of Vodafone. We request you that kindly observe the network strength for next 3 days and incase still the network concern persist kindly revert back to us so that we may assist you in best possible manner.
Assuring you with best of our services at all the times.
In case you need further assistance, do call or email us. We’ll do our best to help you.
Happy to help,
Sonia Tariyal
Vodafone Care
Contact numbers*
Vodafone Care : 111 or 91-9811098110
(Toll free from Vodafone mobile phones within the home network)
Fax number : 91-9811098114/9811000009
E-mail: [email protected]
Website: www.vodafone.in
From: Vishavjeet Verma [mailto: [email protected]]
Sent: Tuesday, January 19 10:21 AM
To: VODAFONECARE DEL (DEL); CORPORATECAREDEL
Cc: BIJENDER VASHISHT; RANJEET SINGH2 (DEL); NETWORKCOMPLAINTS (DEL); REEMA SHARMA (DEL)
Subject: RE: Network inconvenience for your Vodafone number 9899533661 [REF:28402088861]
Dear All
I am still facing the problem continuously from last 25 days but from yesterday and today is the worst. Some times call drop is also there now. My mobile showing zero signal for three – four seconds.
Regards
Vishavjeet Verma
EXECUTIVE ACCOUNTS
Direct Line: 91 124 4670129
Board Line : 91 124 4670100
Extention : 129
Next Sourcing Services (India) Pvt. Ltd.
Building 9A, 16th Floor, Nokia Seimens Building
DLF Cyber City, DLF Phase III,
Gurgaon - 12 Haryana - India
Consider the environment. Please don't print this e-mail unless you really need to.
%%%%%%%%%%%%%_
From: Vishavjeet Verma
Sent: 16 December 09:49
To: '[email protected]'
Cc: 'BIJENDER VASHISHT'; 'RANJEET SINGH2 (DEL)'; 'NETWORKCOMPLAINTS (DEL)'; 'REEMA SHARMA (DEL)'
Subject: RE: Network inconvenience for your Vodafone number 9899533661 [REF:28402088861]
Dear All
Problem started again. Please tell me if you can not resolve the problem then I have to shift to any other network. From last one year I facing the problem and till now, there is no solution.
Very funny.
Regards
Vishavjeet Verma
EXECUTIVE ACCOUNTS
Direct Line: 91 124 4670129
Board Line : 91 124 4670100
Extention : 129
Next Sourcing Services (India) Pvt. Ltd.
Building 9A, 16th Floor, Nokia Seimens Building
DLF Cyber City, DLF Phase III,
Gurgaon - 12 Haryana - India
Consider the environment. Please don't print this e-mail unless you really need to.
%%%%%%%%%%%%%_
From: Vishavjeet Verma
Sent: 27 November 10:02
To: '[email protected]'
Cc: 'BIJENDER VASHISHT'; 'RANJEET SINGH2 (DEL)'; 'NETWORKCOMPLAINTS (DEL)'; 'REEMA SHARMA (DEL)'
Subject: RE: Network inconvenience for your Vodafone number 9899533661 [REF:28402088861]
Dear Geeta
I am facing the problem from last one year and the details you are asking has been already given in below email. Please go through the below email and you will find the answers of your questions.
Regards
Vishavjeet Verma
EXECUTIVE ACCOUNTS
Direct Line: 91 124 4670129
Board Line : 91 124 4670100
Extention : 129
Next Sourcing Services (India) Pvt. Ltd.
Building 9A, 16th Floor, Nokia Seimens Building
DLF Cyber City, DLF Phase III,
Gurgaon - 12 Haryana - India
Consider the environment. Please don't print this e-mail unless you really need to.
%%%%%%%%%%%%%_
From: Vodafone Care [mailto: [email protected]]
Sent: 27 November 08:30
To: Vishavjeet Verma
Subject: Network inconvenience for your Vodafone number 9899533661 [REF:28402088861]
Dear Mr. Verma,
Thank you for your e-mail dated 24/11/09 regarding the network inconvenience for your Vodafone number 9899533661.
We sincerely regret the delay in replying to your e-mail and the inconvenience caused to you.
We request you to kindly provide us with the details mentioned below, so that your concern regarding the network inconvenience can be checked at the earliest :
1) Exact nature of network concern: Call drop/signal fluctuations/voice crackle or weak signals
2) Complete address along with floor number
3) Voice quality
4) Number of Signals
5) Concern in Incoming/Outgoing or both
6) Error message that you receive at the time of call
7) Concern in Indoor/Outdoor or both
8) List of Vodafone numbers being used at your premises
We assure you that on receiving the details mentioned above, your concern will certainly be checked within 7 working days.
We look forward to providing you with the best of our services and co-operation in resolving your concern at the earliest.
Assuring you with the best of our services at all times.
In the meantime, if you need any further assistance, please do call us on 111 toll free from your Vodafone mobile phone. We'll do our best to help you.
Happy to help,
Geeta Latwal
Vodafone Care
Contact numbers*
Vodafone Care : 111 or 91-9811098110
(Toll free from Vodafone mobile phones within the home network)
Fax number : 91-9811098114/9811000009
E-mail: [email protected]
Website: www.vodafone.in
&- Original Message &-
From: [email protected]
Sent: 24-Nov 14:42:24
To: Bijender. [email protected]; [email protected]; [email protected]
Cc: Vodafonecare. [email protected]; Reema. [email protected]
Subject: RE: Regarding the network problem on Vodafone number 9899533661
Hi Bijender
From yesterday 03.00 p.m., I am facing the problem again. Only one
signal is showing in my mobile and not able to listen any thing.
Please do the needful and make the permanent solutions.
Regards
Vishavjeet Verma
EXECUTIVE ACCOUNTS
Direct Line: 91 124 4670129
Board Line : 91 124 4670100
Extention : 129
Next Sourcing Services (India) Pvt. Ltd.
Building 9A, 16th Floor, Nokia Seimens Building
DLF Cyber City, DLF Phase III,
Gurgaon - 12 Haryana - India
P Consider the environment. Please don't print this e-mail unless you
really need to.
%%%%%%%%%%__
From: Vishavjeet Verma
Sent: 04 November 11:57
To: 'BIJENDER VASHISHT'; 'RANJEET SINGH2 (DEL)'; 'NETWORKCOMPLAINTS
(DEL)'
Cc: 'VODAFONECARE DEL (DEL)'; 'REEMA SHARMA (DEL)'
Subject: RE: Regarding the network problem on Vodafone number 9899533661
Hi Bijender
Problem is again started.
Regards
Vishavjeet Verma
EXECUTIVE ACCOUNTS
Direct Line: 91 124 4670129
Board Line : 91 124 4670100
Extention : 129
Next Sourcing Services (India) Pvt. Ltd.
Building 9A, 16th Floor, Nokia Seimens Building
DLF Cyber City, DLF Phase III,
Gurgaon - 12 Haryana - India
P Consider the environment. Please don't print this e-mail unless you
really need to.
%%%%%%%%%%__
From: Vishavjeet Verma
Sent: 09 September 14:58
To: 'BIJENDER VASHISHT'; RANJEET SINGH2 (DEL); NETWORKCOMPLAINTS (DEL)
Cc: VODAFONECARE DEL (DEL); REEMA SHARMA (DEL)
Subject: RE: Regarding the network problem on Vodafone number 9899533661
Hi Bijender
Today again, facing the same problem.
Regards
Vishavjeet Verma
EXECUTIVE ACCOUNTS
Direct Line: 91 124 4670129
Board Line : 91 124 4670100
Extention : 129
Next Sourcing Services (India) Pvt. Ltd.
Building 9A, 16th Floor, Nokia Seimens Building
DLF Cyber City, DLF Phase III,
Gurgaon - 12 Haryana - India
P Consider the environment. Please don't print this e-mail unless you
really need to.
%%%%%%%%%%__
From: BIJENDER VASHISHT [mailto: Bijender. [email protected]]
Sent: 28 August 14:53
To: RANJEET SINGH2 (DEL); NETWORKCOMPLAINTS (DEL)
Cc: VODAFONECARE DEL (DEL); REEMA SHARMA (DEL); Vishavjeet Verma
Subject: FW: Regarding the network problem on Vodafone number 9899533661
Hello
Spoken with the customer saying still facing network problem getting
1-2signal voice cracking
Address: 16th floor nokia seimens building dlf cyber city ph 3 gurgaon
Mobile no. 9899533661
Please check
Regards
Bijender
From: REEMA SHARMA (DEL)
Sent: Friday, August 28 12:18 PM
To: BIJENDER VASHISHT
Subject: FW: Regarding the network problem on Vodafone number 9899533661
From: VODAFONECARE DEL (DEL)
Sent: Friday, August 28 10:19 AM
To: REEMA SHARMA (DEL)
Subject: Regarding the network problem on Vodafone number 9899533661
Hi,
Kindly check the service request number as mentioned below n confirm the
status as customer still facing the same problem.
Regards
Pompy
Request Details
Request No
1900763018
Request Type
Network, C - Congestion
Creation Date
06-Aug-09 12:11:20
Severity
Normal
Close Looping
Call Back
Due Date
08-Aug-09 12:11:20
Revised Due Date
11-Aug-09 10:44:38
Media
Web
Remarks
spkn to d cust, as per d cust issue is resolved nw cust satisfied case
closed
Call from Dealer
Type of complaint
Unable to make calls
Problem start date
last 7 days
Area Name
Address and contact number
01244670129
Indoor / Outdoor / Both
Incoming / Outgoing / Both
Both
Congestion From/to no. GSM/DOT/WLL
GSM Calls
Exact Address, PIN code
Name of caller & Call back number
01244670129
Any particular time?
Details required from customer
Error Type
Network Error
Roaming User Id
Roaming Circle Id
Additional Information
Date
User Name
Information Type
Information
09-AUG 13:21:43
Shivani Anna
Information
Spkn to d cust inform site is under observation tat till 3 days cust
satisfied with feedback bt still not satisfied with network
Attachment Details
Sequence No
Type
URL
Complimentary Services
Complimentary Services ID
Service Name
Charge
Duration
Amount
Start Date
End Date
Status
Reversals
Reversals ID
Service Name
Charge
Amount
Start Date
End Date
Status
History
Send TIME
Group Name
Assigned Time
User Name
End Time
Activity
Outcome
Remark
Status
Escalation Level
10-AUG 17:24:29
Close Looping Call Back Team
10-AUG 17:24:29
Shivani Anna
10-AUG 17:24:29
Closed
Not Escalated
08-AUG 10:41:40
Close Looping Call Back Team
08-AUG 15:04:29
DA2SHIVANI
10-AUG 17:24:28
Resolution given. Case closed
spkn to d cust, as per d cust issue is resolved nw cust satisfied case
closed
Completed
Not Escalated
08-AUG 10:41:39
Network Service Team
08-AUG 10:41:39
Reema Sharma
08-AUG 10:41:40
SMS
SMS Completed
Soft Closed
Not Escalated
08-AUG 10:33:52
Network Service Team
08-AUG 10:37:58
Reema Sharma
08-AUG 10:41:39
Response Notification
Network congestion persisting
site under obsrevation, would be resolved within 2-3 days
Completed
Not Escalated
07-AUG 14:41:22
RF Optimization Team
08-AUG 10:21:00
Anmol Gupta
08-AUG 10:33:52
Response Notification
More inputs required for investigation
site under obsrevation, would be resolved within 2-3 days
Completed
Not Escalated
06-AUG 12:21:05
Network Service Team
07-AUG 11:24:47
Reema Sharma
07-AUG 14:41:22
Response Notification
Needs further investigation & action by concerned department - Network
related
spk to cust facing isue at 16th floor nokia seimens building dlf cyber
city ph 3 gurgaon getting 1-23 signals pls chk
Completed
Not Escalated
06-AUG 12:21:05
NWSS_DEL
06-AUG 12:21:05
INDIVIDUAL USER DELHI
06-AUG 12:21:05
Unable to make calls
Facing network problem from last one week. Voice quality is very poor
and my friends complaining that maximum time my phone is not reachable.
Completed
Not Escalated
From: Vishavjeet Verma [mailto: [email protected]]
Sent: Tuesday, August 25 9:39 AM
To: Vishavjeet Verma; VODAFONECARE DEL (DEL)
Subject: RE: Regarding the network problem on Vodafone number 9899533661
Dear
With in a week of resolving the previous problem, it has started again
from yesterday.
Regards
Vishavjeet Verma
EXECUTIVE ACCOUNTS
Direct Line: 91 124 4670129
Board Line : 91 124 4670100
Extention : 129
Next Sourcing Services (India) Pvt. Ltd.
Building 9A, 16th Floor, Nokia Seimens Building
DLF Cyber City, DLF Phase III,
Gurgaon - 12 Haryana - India
P Consider the environment. Please don't print this e-mail unless you
really need to.
%%%%%%%%%%__
From: Vishavjeet Verma
Sent: 06 August 12:06
To: 'VODAFONECARE DEL (DEL)'
Subject: Regarding the network problem on Vodafone number 9899533661
Dear
Facing network problem from last one week. Voice quality is very poor
and my friends complaining that maximum time my phone is not reachable.
Waiting for your early reply.
Regards
Vishavjeet Verma
EXECUTIVE ACCOUNTS
Direct Line: 91 124 4670129
Board Line : 91 124 4670100
Extention : 129
Next Sourcing Services (India) Pvt. Ltd.
Building 9A, 16th Floor, Nokia Seimens Building
DLF Cyber City, DLF Phase III,
Gurgaon - 12 Haryana - India
P Consider the environment. Please don't print this e-mail unless you
really need to.
%%%%%%%%%%__
From: Vishavjeet Verma
Sent: 09 December 19:17
To: 'VODAFONECARE DEL (DEL)'
Cc: '[email protected]'
Subject: RE: Regarding the network problem on Vodafone number 9899533661
Dear
Agains the same problem facing from last 5 days. Please check the below
details for your kind action.
Regards
vishavjeet
%%%%%%%%%%__
From: Vishavjeet Verma
Sent: Saturday, September 20 3:13 PM
To: 'VODAFONECARE DEL (DEL)'
Subject: RE: Regarding the network problem on Vodafone number 9899533661
Please see my reply below in Blue
Regards
Vishavjeet Verma
EXECUTIVE ACCOUNTS
Direct Line: 91 124 4670129
Board Line : 91 124 4670100
Extention : 129
Next Sourcing Services (India) Pvt. Ltd.
Building 9A, 16th Floor, Nokia Seimens Building
DLF Cyber City, DLF Phase III,
Gurgaon - 12 Haryana - India
P Consider the environment. Please don't print this e-mail unless you
really need to.
%%%%%%%%%%__
From: VODAFONECARE DEL (DEL) [mailto: [email protected]]
Sent: Saturday, September 20 12:52 PM
To: Vishavjeet Verma
Subject: Regarding the network problem on Vodafone number 9899533661
Dear Mr. Verma,
Thank you for your e-mail dated 16/09/08 regarding the network problem
on Vodafone number 9899533661
We request you to kindly provide us with the following details, so that
your concern regarding the network inconvenience can be checked at the
earliest :
1) Exact nature of network concern
Signal Problem
2) Complete address along with floor
Already given in previous mail. Note now
Next Sourcing Services (India) Pvt. Ltd.
Building 9A, 16th Floor, Nokia Seimens Building
DLF Cyber City, DLF Phase III,
Gurgaon - 12 Haryana - India
3) Voice quality
Breaking
4) Number of Signals
Between 2 to 5
5) Outgoing/Incoming
both
6) Error message, that you receive or heard at the time of call
No massage, call disconnected only
7) Outdoor/Indoor
Unable to understand what you are asking. I in my office where I facing
the problem
8) List of Vodafone numbers being used at your premises
I am using the Vodafone number and facing the problem. You need to
concern only with this. Why you want to know the list of voadfone
numebers??? but I think its near about 30 to 35 no. are presently
used.
As soon as we receive the above mentioned detail, we will forward the
details of your network concern and one of our executives from the
Specialized Vodafone Care team will certainly assist you in the best
possible manner.
Looking forward to providing you with the best of our services at all
times.
We hope, we have been able to resolve your concern to your satisfaction.
However, in case you need further assistance, do call or email us. We'll
do our best to help you.
Happy to help,
Pompy Saha
Vodafone Care
Contact numbers*
Vodafone Care : 111 or 91-9811098110
(Toll free from Vodafone mobile
phones within the home network)
Fax number : 91-9811000009/9811098114
E-mail: [email protected]
Website: www.vodafone.in
%%%%%%%%%%__
From: Vishavjeet Verma [mailto: [email protected]]
Sent: Tuesday, September 16 11:30 AM
To: VODAFONECARE DEL (DEL)
Subject: Problem In network
Dear
I have mobile no. 9899533661. From last 5 days I am facing network
coverage problem at below address. We have booster placed at this
address and I think its not working properly.
Can you do something to rectify the problem?
Waiting for your reply.
Regards
Vishavjeet Verma
EXECUTIVE ACCOUNTS
Direct Line: 91 124 4670129
Board Line : 91 124 4670100
Extention : 129
Next Sourcing Services (India) Pvt. Ltd.
Building 9A, 16th Floor, Nokia Seimens Building
DLF Cyber City, DLF Phase III,
Gurgaon - 12 Haryana - India
P Consider the environment. Please don't print this e-mail unless you
really need to.
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