To,
Senoir Management Customer Care Nokia,
India
Dear Sir / Madam,
I had purchased one Nokia E71 device serial no.356059035130919, for my New Delhi Cell phone No. 919871929120 from M/s A.M. Mobile Telecom Pvt. Ltd. As per Cash Memo no.4106 dated:17/09/09.
Your protect certificate of coverage for additional 1 year was registered on 31/07/10 upto 04/10 as per Registration PIN no.30324000911272.
Today I went to the Nokia Care center of M/s A.M. Mobile Telecom Pvt. Ltd. at Princep Street, Kolkata. There they told me that the head set jack connection port has got some white spot which may be due to moisture or sweat. My office is in Kollkata but I spend about 4 days in a month in New Delhi and this particular phone is used only in New Delhi which I last visited and came back in Kolkata on 21/09/10. For last One month the phone is kept on my office chamber table and was not utilized at all. They verified that in last 13 months the total call received and made is 75 hours only where as my Kolkata telephone (E63) purchased 6 months earlier has been used for 115 hours.
I am unable to understand that inspite of my having the extended warranty for another One Year and not using the Mobile having no chance of moisture or sweat going inside they wanted me to pay Rs.1300/- extra for repairing. When I challenged them that I will take the phone to Delhi and go to Nokia office directly, they repaired and returned it to me after 30 minutes (The only problem was the Menu button was not functioning).
I am surprised that your authorized customer care service center is not giving proper services and are trying to make extra money by making unnecessary excuses. This is for your information and with request for necessary action.
Thanking you,
Arun Gupta
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