Sir,
i am pardeep kaushik.i bought a mobile nokia n86 from nokia i use it a week and there start hanging proublem and after 2 months i was dead.so i deposit it to nokia care and then they start give me dead one by one and give me 8 dead phones in 18 months.and then they stop my warrenty.i extended my warrenty two times and i put mail and call to company many times but no positive reply at any time.so please help me…
now i can accept nokia n8 only and only at the condition when company give me a good quality mobile with 30 months warrenty because i only ude this phone 6 months other time it was in company for repair so i will accept it only this condition
or
i can accept nokia lumia 800 box pack with one year warrenty
or
i want my money back because i have not believe on nokia company because nokia give me 8 dead mobiles so it can give me this time also a another dead phone so please give me my money back, i will be thankfull to you for this kind help.
my phone details are…………
Dear sir,
i am pardeep kumar.
Permanent Address
Fathers name-Sh. RAMESH Kumar,
New Police Line,
Barwala Road,
Hisar 125001
Haryana
Company Address,
Pardeep Kumar,
H.No. :42, Sector 29,
Near Hooda Market,
Faridabad 121001
Haryana
i bought Nokia mobile N86 8MP from
Nokia priority dealer,
115, Green Square Market,
Hissar-125001,
M. : 98962-76458, 98960-13113, 0162-226009
My phone details are
Model-N86 8MP
IMEI No. :358270031522292
Bill No. :9524
Date. :19/03
i bought this phone but after one week there start hanging proublem in
the phone so i submit it to nokia care-
Marvellous* (HISSAR)
Green square market, Hisar, haryana – 125001
Phone : 9896178800, 9896276453
E-mail: marvellous_hissar @ nokiacareindia.com
they check the mobile and change the software and return it to
me but whrn i check it there was same proublem with this phone so i
again submit the phone to same care cente but no solution get there so
i submit my mobile to same care centre 5-6 time but no solution get
there.then they advice me to extend my mobile warrenty so i extend my
phone warrenty and pay 1414 rupee to care centre manager and they give
me reciept of this extended warrenty which detail is
First Name-Pardeep
Last Name-Kumar
Device Serial No. :358270031522292
Registration Pin. :30374000873682
Registration Date. :03-05
I was very sad to buy this mobile because it does not work properly
after buy it so after some time i submit it another care centre in
hisar-
Kamla Enterprises* (HISSAR)
Kamla Ent, Dogran Mohala, Hissar – 125001
Phone : 9896294200
E-mail: kamla_hissar @ nokiacareindia.com
i submit my mobile here and they update my software and return me back
but the phone was at same condition.so i again submit my mobile 4-5
time then they said it have board proublem so we have to send it to
nokia head office and give me 15days time to came back so i went there
after 15 days then they said wait for 15 days because it is in head
office so i wait 14 days they they call me so i went to care centre
and ask for mobile then they reply company swap your mobile.which
details are-
Model. :N-86
IMEI. :354203032305510
exchange note details are-
Kamla Enterprises* (HISSAR)
Kamla Ent, Dogran Mohala, Hissar – 125001
Phone : 9896294200
E-mail: kamla_hissar @ nokiacareindia.com
Exchange unit
Make. : nokia -gsm
model. : n-86
IMEI. :354203032305510
Origenal unit
Make. : nokia -gsm
model. : n-86
IMEI. :358270031522292
but the mobile is already in dead position so we have to send back
this mobile to head office so you have to wait 20 days so i said i
will wait but give me mobile in good condition.then i wait 20 days and
call care centre they they reply company change your model nokia N86
8MP to Nokia C7. Then they give me Nokia C7 Which details are
Model. :C7-00
IMEI. :355960047675729
exchange note details are-
Kamla Enterprises* (HISSAR)
Kamla Ent, Dogran Mohala, Hissar – 125001
Phone : 9896294200
E-mail: kamla_hissar @ nokiacareindia.com
ASC No. :158_433527
Replacement note
RN No. :Rn245403
RN Date. :07-feb
Exchange unit
Make. : nokia -gsm
model. : c7-00
IMEI. :355960047675729
Origenal unit
Make. : nokia -gsm
model. : n-86
IMEI. :354203032305510
job sheet no. :158433527/110207/10
after giving this mobile to me nokia care manager said to me if
you extend its warrenty they you get 3Year warrenty of your Mobile so
i extended my warrenty in 1414 rupee which details are. :
First Name-Pardeep
Last Name-Kumar
Device Serial No. :355960047675729
Registration Pin. :30362000991702
Registration Date. :23-02
So i got nokia 3years warrenty which details are below
1 Year warrenty of my mobile nokia n86 which i bought which details are-
Model-N86 8MP
IMEI No. :358270031522292
Bill No. :9524
Date. :19/03
1 Year warrenty which i extend in rupee 1414 from nokia care which details are-
First Name-Pardeep
Last Name-Kumar
Device Serial No. :358270031522292
Registration Pin. :30374000873682
Registration Date. :03-05
1 Year warrenty of my changed model Nokia N86 to Nokia C7-00 Which details are-
First Name-Pardeep
Last Name-Kumar
Device Serial No. :355960047675729
Registration Pin. :30362000991702
Registration Date. :23-02
i use this exchange phone c7 phone but it was already in dead position
so i deposit it nokia care faridabad which details are. :
Music Planet (FARIDABAD)
S.C.F.71-72 (Basement), Sector 15, Main Market, Faridabad
Phone : 0129-4004147, 9718393925
E-mail: musicplanet_fbd @ nokiacareindia.com
They said me to wait for 15 days then i went after 15 days they said
to me wait for one week and after one week they give me another swap
which details are. :
Exchange Note Details are-
ASC Details. :
Music Planet (FARIDABAD)
S.C.F.71-72 (Basement), Sector 15, Main Market, Faridabad
Phone : 0129-4004147, 9718393925
E-mail: musicplanet_fbd @ nokiacareindia.com
Replacement Note. :
ASC No. :RN263776
RN Date. :26-Mar
Exchange unit
Make. : nokia -gsm
model. : c7-00
IMEI. :356252046664337
Origenal unit
Make. : nokia -gsm
model. : c7-00
IMEI. :355960047675729
job sheet no. :10743352/110326/42
i get this mobile after 23-25 days wait but unfortunately there was
same proublem in this phone because when the nokia care executive
check this phonr they said to me there is same proublem so we are
sending back it to company so they send it back to
company and said to me wait for 15 days and after 10 days there come a
mobile phone which was already dead which do not switch on on the
nokia care centre which details are below. :
Exchange Note Details are-
ASC Details. :
Music Planet (FARIDABAD)
S.C.F.71-72 (Basement), Sector 15, Main Market, Faridabad
Phone : 0129-4004147, 9718393925
E-mail: musicplanet_fbd @ nokiacareindia.com
Replacement Note. :
ASC No. :RN267125
RN Date. :05-Apr
Exchange unit
Make. : nokia -gsm
model. : c7-00
IMEI. :355960041532025
Origenal unit
Make. : nokia -gsm
model. : c7-00
IMEI. :356252046664337
job sheet no. :10743352/110326/42
then i wait near 10 days and there come anothet dead mobile which
screen does not work.when nokia care manager switch on the mobile then
the screen of the mobile only white colour so does not work they try
to switch it on but it does not work so they again say me sory and
said wait for 15 days and after 10 days they give me another phone
which details are below. :
which details are below. :
Exchange Note Details are-
ASC Details. :
Music Planet (FARIDABAD)
S.C.F.71-72 (Basement), Sector 15, Main Market, Faridabad
Phone : 0129-4004147, 9718393925
E-mail: musicplanet_fbd @ nokiacareindia.com
ASC No. :107_433527
Replacement Note. :
RN No. :RN269953
RN Date. :12-Apr
Exchange unit
Make. : nokia -gsm
model. : c7-00
IMEI. :355379040261975
Origenal unit
Make. : nokia -gsm
model. : c7-00
IMEI. :355960041532025
job sheet no. :10743352/110326/42
this phone come to nokia care and they check it but there was already
same proub because nokia was playing a game with me and their aim was
make lazy the customer and he does not come to company and company can
get thr profit which rupee the customer pay to buy the mobile
phone.but i again deposit it to nokia care centre after one month they
give a changed model nokia N8-00
which details are
Exchange Note Details are-
ASC Details. :
Music Planet (FARIDABAD)
S.C.F.71-72 (Basement), Sector 15, Main Market, Faridabad
Phone : 0129-4004147, 9718393925
E-mail: musicplanet_fbd @ nokiacareindia.com
Replacement Note. :
Exchange unit
Make. : nokia -gsm
model. : N8
IMEI. :356988043373758
Origenal unit
Make. : nokia -gsm
model. : c7-00
IMEI. :355379040261975
job sheet no. :10743352/110326/42
but nokia cross all the limit because they give me a handset which
wotk properly only a month and after one month there came the same
proublem and it does not work and this was my exam time so i was not
able to go there because if i do this then there will be great loss of
my study.
In this period my mobile was in dead position and after exams i went
to Nokia care and submit this dead mobile and then they said me to
wait for 15 days but when i went to Nokia office then they give me
wait for next 15 days and after near 1month they give me a swap phone
which details are below. :
Exchange Note Details are-
ASC Details. :
Music Planet (FARIDABAD)
S.C.F.71-72 (Basement), Sector 15, Main Market, Faridabad
Phone : 0129-4004147, 9718393925
E-mail: musicplanet_fbd @ nokiacareindia.com
ASC No. :107_433527
Replacement Note. :
ASC No. :RN357084
RN Date. :17-Nov
Exchange unit
Make. : nokia -gsm
model. : N8LS
IMEI. :359054043123953
Original unit
Make. : Nokia -gsm
model. : N8
IMEI. :356988043373758
job sheet no. :107433527/111101/24
i check this phone it was working but after one month there create
same proublem so phone is now dead condition.and nokia is so clever
company and do not want to solve the issue of its customer.
My mobile went to company for exchange at the date. :3 jan and was
in company completely one year till November and in November Nokia
stop my warranty.
And according to rule my warranty will over at the date 19 March
which details are. :
1 Year warranty of my mobile Nokia n86 which i bought which details are-
Model-N86 8MP
IMEI No. :358270031522292
Bill No. :9524
Date. :19/03
1 Year warrenty which i extend in rupee 1414 from nokia care which details are-
First Name-Pardeep
Last Name-Kumar
Device Serial No. :358270031522292
Registration Pin. :30374000873682
Registration Date. :03-05
1 Year warrenty of my changed model Nokia N86 to Nokia C7-00 Which details are-
First Name-Pardeep
Last Name-Kumar
Device Serial No. :355960047675729
Registration Pin. :30362000991702
Registration Date. :23-02
so please resolve my issue otherwise i am going to consumer court.
I launched many complaints regarding this issue which details are below. :
(1)–11609671448
(2)–11627200163
(3)–11623229652
(4)–11627869618
(5)–11609671448
(6)–11627869618
(7)–11625051338
(8)–11637305465
(9)–1-12220240826
(10)–1-112242910207
(11)–1-12249131788
(12)–1-12249790671
(13)–1-12254059600
(14)–1-12255582022
(15)–1-12255710008
(16)–1-12255690405
but no result come regarding these complaints….
now i will take only and only when company give me all my warrenty on
which time my mobile was in company which was 11 months compleately my
remaining 1year 5months warrenty with a good quality mobile not like
these dead handset.
otherwise i will take all my money and time cost which i waste
regarding this dead mobile phone.
my claim regarding these 8 dead mobiles given to me is—-
screen guard charge–300*8=2400rupee lamination charge=200*8=1600rupee
charger and ear phone charge because of change the model –1000 rupee
interner charge of 10 months is three hour per day and one hour charge
is 30 so 30*3*30*10=27000rupee
many time visit to nokia care and other chagges is nearly 5000rupee.
now I want to take my money back which is 50000 rupees
which i invest for mobile otherwise i will go to consumer court for
this and will apply to give me all my invests regards to this phone
totally.
Now i will not accept any dead mobile from Nokia company in any condition.
now you have only two ways 1st is give me my compleat
money which i have invested regarding to it, and other is you
should give me a box pack of nokia lumia 800 box pack.
Regards,
Pardeep kaushik
Mob. : 919582396823
E mail. [email protected]
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