Sir,
this is to inform you that i pawan kumar gargh r/o 16, nehru nagar, agra is a very
old customer of bsnl. my land line no. is :0562-2856479. on dated 19/03, the
broadband was installed at my home on the above number. from the same date, there
are many issues regarding my bills, since the same date, i am giving letters to
the bsnl department, since for every bill, either i do not receive the bill on
time or there is some issue with the bill.
now i am enclosing you an attachment of my latest bill, which i have not received
but only checked online, that if the bill has been generated or not, and i found a
no. of mistakes in the bill as follows.
Customer ID 1011519705
Account Number 1011612609
Invoice Number 10116126090030
Invoice Date 01-DEC-12
Due Date 27-DEC-12
Phone Number 5622856479
They have charged me an amount of Rs.637.44/- i.e. (advance rent of 1 month Rs.625
Late Fee Rs.12.44) as told to me by S.K. DUBEY A/O. BSNL, TARGHAR, AGRA.
In the bill dated 13/03 invoice no:10116126090009, Rs. 875/- has been charged
from me as 1 month advance rent i.e. Rs. 625/- and installation charges Rs.250/-.
also your can refer to my total security deposit in your system i.e. Rs. 2275/-
(i.e rs. 1650 previous security rs.625 internet plan security.)
now i am totally fedd up by your worst worst services. kindly look into the matter
for harrasing me by providing wrong bills and then troubling me very much for correcting them.
if these people do not provide the bill on time, then is that our fault to pay the
late payment fees. last time i received the bill on 26/11. and the next day
is the last date.how can a person leave all his job and run for the deposit of the
bill.
since now from last two days i am calling on these two no's which are provided at
the back of bill i.e. 0562-2226240 and 0562-2225556, but no one is dare to even
pick up the phone. always i used to forget all the troubles which they have
provided me but now i will be taking some action, by the worst behavior treated by
you.
in november bill, i do not no how you have made the bill, i am not able to
understand, since they were no calls made by me in nov. since no separate
bill of nov.2012 is provided.
kindly do the needful for sending me again and again wrong bills. and charging me
wrong amounts of money.
kindly look into the matter and do the needful, since there s no one to listen & solve the complaints.
thanks
pawan kumar gargh
0562-2856479
09027995164
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