Mobile #9590178481
Complaint numbers &-gt; 194593418 and 194818592.
On 22nd Dec when I woke up I was surprised to see that I am not able to do any outgoing/msging as I had insufficient balance. But the previous day I had around Rs.67. I called up Reliance @198, agent name &-gt; Ravindra Kumar and the agent gave me the list of deductions till Rs.67 on 21st Dec and confirmed me that there is a technical glitch and hence Rs.67 was deducted wrongly and this will be reversed to my account within 48hours and gave me the compliant number- 194593418. After 2days I got message stating that the 194593418 has been resolved but I dint get the refund to my account. Again I called up @198 and then I spoke to an agent and told him clearly about this also gave 194593418 for reference. He told me that I am charged because my 2G Data was over and hence Rs.67 was deducted for data usage. I told him that I have more than 920mb in my account then he told me sorry and told me that it will be reversed and gave me the complaint number -194818592 on 25th Dec. But now again I got msg from 59111 stating that this 194818592 is also resolved but no refund yet. I am fed up with this Reliance customer care. I have escalated to all levels but these guys keep doing the same.
Mobile #9590178481
Complaint numbers &-gt; 194593418 and 194818592.
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