How can i lodge the complaint against my shocking bill of Rs.50, 000 Airtel generated for single day?
Rs.50, 000 Billing issue_wrong charges of data usage
Billing issue_Rs. 50, 000.00 wrong charges of data usage o
Number - 91-9810733266
Bill Date: 7th Jan .2013
Bill Period: 25/12 - 01/01/13
This is to complain about the internet charges got created approx. Rs.50, 000 (Rupees Fifty Thousand) for one or 2 hrs roaming during my current visit to Dubai -strangely today is only 1rst of Jan and since 26th of December when i landed in Dubai after coming out from airport my subject no. 91 9810733266 automatically got disconnected /unregistered and when my back up office person called Airtel customer care on 27th, 28th & 29th we got the reply that we have to contact and get registered with DU OR ETISALAT NETWORK operator to enjoy my roaming services and when i contacted both operators they conveyed that my services are deactivated on 26th December same day of arriving by Indian network provider i.e. Airtel. Finally when we spoke to Indian customer care at 121 we were SHOCKED TO LISTEN that in 1DAY on arrival date 26th dec., my bill got generated to approx. Rs. 50, 000.00 (Rs. Fifty Thousand) against my credit limit of Rs. 5000.00 (Rs. Five thousand only) and they (Airtel India) themselves took decision to disconnect my services of there own even without any intimation or prior warnings. Reason given by Airtel Indian Customer care was my 3 g data /GPRS plan was activated till 31rst which is IMPOSSIBLE because we were after airtel from 26th December (for its activation since itwasn't working) as peryour telecall records for getting registered to Dubai network provider which was the issue.
The charge OF Rs.. 50, 000.00 (Rs. Fifty Thousand) in unbilled amount in one day is baseless as It is not possible to use internet without getting registered with Dubai local providers DU & Etisalat.
and secondly, If my credit limit was if Rs 5000 then how My bill can be generate for Rs 50, 000.00 (Rs. Fifty Thousanfd in one day of my landing) and How my Data usage can exceed to this much amount. Now your folks are defining the criteria of credit limit to me, they say that it could be barred at Rs.5000.00 if it was individual account and they say that it is under corporate plan -please note that the co's name mentioned on my each bill is of the co. where i left the job 3 years back and issued application to Airtel 2 years ago -unfortunately we could not get the acknowledgement of the application in which it was mentioned to terminate the name of co. i worked with and make it under individual name but till today we have been getting bills with co's name where i worked in the past 4 years back.
.Even when we made request on 22nd to activate my roaming no one took initiative to explain us your charging criterias if on ISD Roaming. Ridicullous anyways when registration didn't took place then thisisn't possible.
If you peoples don't gave full Information to me then why should I suffer or afford excess billing as a customer but the shocking episode is when i couldn't got connected to none of the Dubai network providers DU or Etisalat for not more then 1 hr or so or may be couple of hours then how GPRS could remain activate till 1rst Jan and why Airtel decided to freeze my account at approx. Rs.50, 000.00 against my limit of Rs. 5000.00 -why not at Rs.6000, 7000, 10, 000 or any other figure... After struggling for 10 years to explore any work opportunity on economical ticket on sponsored trip i have been able to come to Dubai my Telephone bill is 3 times expensive then of my Indigo flight ticket up n down, Rs. 50, 000.00 bill in only in one single day how will i servive. I am a BP Patient and in great shock after getting this information from your customer care in Delhi sitting in Dubai i.e. also when we called then we got the information otherwise. ALSO THE 2ND POINT IS one call only received by me after landing at Dubai Airport may be due to WIFI ACTIVATION .
Now i m still in dubai and writing in grief at mid night 2 o'clock (14:00hrs) dubai time and has no way of communication other then mail or wifi - which is connected to my visa/trip sponsors house in Dubai. Today by Airtel customer care senior person I was asked to wait till 7th Jan so my bill will get generated formally after applying rest of the charges -TILL THEN WHAT SHOULD I DO - I CANT ACCESS TO MY CONTACTS IN DUBAI .INFORMATION ON UNBILLED could be right for you peoples as you are representing AIRTEL. but BILL is not right BECAUSE this is not possible and BASELESS .
I will never ever pay the bill if it is formally so huge since there is never a 366 days in any calender year like this landing at Dubai Airport couldn't cost me Rs.50, 000.00 .
ALSO FOR YOUR INFORMATION IN MY SAMSUNG ANDROID MOBILE IN SETTINGS OPTION I HAD PERSONALLY DEACTIVATED THE DATA ROAMING FACILITY ON 26THE DECEMBER ONE HOUR AFTER LANDING and HWN I TRIED TO RECONNECT I WAS GETTING ONE LINER MESSAGE ON MOBILE WAS " GET REGITERED WITH YOUR LOCAL DATA PROVIDER" THEN HOW RS.50, 000.00 BILL CAN COME IN UNBILLED AMOUNT.i..e of ONE SINGLE DAY &&&NEVER EVER POSSIBLE.
this is the headline for tomorrow newspapers. Will not pay any charges other then which are actual or charged under our credit limit of Rs.5000.
Still if Airtel will not resolve by leviving same mmediately and reactivate my roaming -sitiing in Dubai - will definately file a suite against Airtel and will discontinue using any other airtle nos. as well also will got to consumer court,
3 days ago - 23 hours left to answer.
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