I was user of airtel telecom company connection vide no. 9897485886 from October to the end of 2009. During the relationship of service provider and consumer, I always accommodated with them, however in many occasions their services were not up to the standard.
Initially I was a prepaid customer of airtel but thereafter I changed the same number into postpaid connection and therefore since October as a postpaid subscriber. I made all payments of the bills send by them to me at my residence.
In July and September when I did not receive any bill from their side, I made complaint to airtel customer care executive and made the payment of the bills pending by their default. Although again in January the same problem arisen from their side and being a bonafide customer I made payment of their dues.
In November when I went to jaipur in RAJASTHAN for my official tour. I requested them to activate roaming facility to my number but the behavior and unprofessional attitude by them caused a great disturbance to me and which caused mental agony and dis-reputation to my image in my fraternity. In this regard they were approached by me but response was nil.
In April and May when I have made cash payment of my outstanding in their local outlet/bill collection center, they refused to give any receipt against the payment to me and when I humbly requested to the personnel to their outlet, they manhandled me.
Like the above discrepancies, when again from the month of June they did not deliver the monthly generated bill to me, I made complaints and reminders to their local officer and to their nodal officer / appellate officer severally but they never responded to my complaint. In this regard myself done several e-mails to their provided e-mail id in month of September and thereafter too. Moreover I also sent a request letter with full of pain and agony as I suffered, but despite of all efforts by me they did not pay any attention to my problem.
Till December when they did not supply any generated monthly bill from the month of june and refused to pay any attention to me. Then I was constrained to change my mobile connection and I took another one telecom company.
When I have changed my connection, then they fraudulently had taken the mobile number of my friends from previous connection details [bills]. They threatened my friends badly and when the said friends frightened badly, they on their threat, provided my land line number which was my land lord’s number. And since then their personnel from different numbers are misbehaving [using abuses] with my family members and in the result of that my father has become a patient of hypertension and depression.
Now their personnel in a filthy way are misbehaving with me and to my family and in an unprofessional way are demanding Rs.3, 000/- from me, however when I was user of airtel, they did not a pay any bill of demand in this regard.
Their behavior is continuously in an unprofessional way has disturbed me and my family and way they are threatening to me has caused huge disturbance to the profession and social de-fame as well. Moreover when I was attending my ailing infant child at hospital, their continuous threat made me a sick of their bloody system.
Under these circumstances I request you to kindly look into the matter and take any action against concern person of Airtel Company, as it creates huge mental and social harassment of me.
Grateful to you
RAJESH SINGH RANA
DEHRADUN [UTTRAKHAND]
NEW MO. 09536393566
E-MAIL; [email protected]
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