To,
Aappellate
Bharti Airtel Limited
Mr Sunil Mittal
Chairman
Bharti Airtel Limited
Sir/Madam,
Mr. Sunil Bharti Mittal ..Ru listening???
Hi,
I want to bring this incident to your attention regarding unwanted sms from your company since last 2 months.
This is reference (mpbile 9717415225) to my complain since last two months and there is no resolve has been taken by customer care as well as nodal officer.
Take strong action to stop unwanted sms as soon as possible...
Dear Mr Sanjay Kumar, I am totally unsatisfied with your reply. I am writing you since long time and you are reply with same useless languages.
Do you think it is my duty to write details of all email daily which i got. I am daily gets 4-5 sms and should i waste my time to write you daily and even i did before but no action has been taken from your side. unwanted sms is still continues... Who is responsible for that you only???
What is solution, even you donot known? then kindly forward this case to your senior supervisor. This is very bad response from airtel company and i am planning to put all this on facebook and orkut that everyone can known about you dual policy.
Soon you Will get a legal notice from side for compansation for sending me unwanted sms.
On Wed, May 11 at 1:56 PM, wrote:
Dear Customer,
This has reference to your receipt of promotional communications issue for your Airtel prepaid mobile number 9717415225.
Thank you for your email to airtel and the opportunity to assist you.
We understand that the unwanted promotional communication must have caused you a lot of inconvenience and wish to
assure you that airtel works actively to ensure that this kind of communication is disciplined in order to provide
greater comfort to the telecom customers.
We would request you to kindly send us the details of promotional communications (sms and call) received in between last 15 days, so that we can do the needful.
Further, in order to initiate an investigation on your complaint regarding receipt of promotional communications, we
would require complete details related to the Unsolicited Customer Communication (UCC) received by you. Please
provide the following details:
· Date of receipt of promotional communication
· Time of receipt of promotional communication
· Brief description of the content of promotional communication received
· Sender CLI with the operator prefix (SMS)
· Sender CLI with 10 digit number (Call)
We would also recommend the following measures to further avoid unwanted
promotional communications:
· Do not give out your airtel number unless absolutely necessary.
· Do not fill unnecessary forms at Hotels, Restaurants, Shops, and Malls etc.,
through which your airtel number may get circulated and reach the
telemarketers.
· To ensure that your personal information is not misused, avoid leaving your
number on visiting cards or mentioning it on feedback/subscription forms.
We hope that this response has addressed your query suitably.
Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any
complaint, you can also email us at [email protected].
You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved.
You may send an email at [email protected]. or you may call at 9818334865 from 9:30 AM to 6:30 PM Monday to
Friday. The Nodal officer will provide a resolution to your complaint in 10 days.
If you do not receive a satisfactory response from Nodal officer you may send an email at [email protected].
or you may call at 9958444865 from 9:30 AM to 6:30 PM Monday to Friday.
Warm Regards
Sanjay Kumar
Nodal Office
Bharti Airtel Limited
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&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 09/05 18:34:30
Subject: Reminder 2: 9717415225 urgent
On Sat, May 7 at 4:46 PM, Pardeep Kumar wrote:
On Wed, May 4 at 12:39 PM, Pardeep Kumar wrote:
To,
The Nodal officer
BHARTI ARITEL LD
D 184
OKHALA INDUSTRIAL AREA
PHASE 1
NEW DELHI 110020
Please look in to the matter below regarding unwanted SMS. I am writing to you
since last month and still there is no solution.
Please treat this email as most urgent.
Pardeep
On Tue, Apr 26 at 9:01 PM, Pardeep Kumar wrote:
Dear Mr. Srivastava
I have only this number 9717415225, how you can say that number is not valid.
Its your company airtel number. It means you are not sure about your
connectivity of your company???
I wrote you seversal email about complain regarding unwanted sms and no
resposne from your side.
Even today i am getting same unwanted sms which i already complain in my last
email. Please read my previous email.
WHAT USELESS THINGS YOU ARE DOING, UNWANTED SMS STILL
CONTINUE...
Its very shame on you and your company that still i am getting several sms
daily even i have been registered for DND.
It is not excuse that i am getting from another operator, I have airtel
connection then why other operator able to send me sms.
No i have to take action against you and complain in consumer court.
Date and time of receipt of promotional communication
26 april, 13:09 pm time
· Brief description of the content of promotional communication
> received
>
janta tv, bolfree studio
> · Sender ID with the operator prefix (SMS)
LM-JANTA TV
>
> · Sender ID with 10 digit number (Call)
9650463800
Date and time of receipt of promotional communication
26 april, 14:00 pm time
· Brief description of the content of promotional communication
> received
>
3 cs sports city at noida
> · Sender ID with the operator prefix (SMS)
LM-IC
>
> · Sender ID with 10 digit number (Call)
9818438297
Date and time of receipt of promotional communication
Today 15 march at 15;30pm
>
> · Brief description of the content of promotional communication
> received
>
2 days left for inaugrl disc.
invest clinc recommends BPTP * G 2 high end 3BHK.
A/C floors on 196/250 squd
> · Sender ID with the operator prefix (SMS)
DM-InvestCI
>
> · Sender ID with 10 digit number (Call)
8860083708
Pardeep Kumar
[email protected],
[email protected]
dateTue, Mar 29 at 5:16 PM
subjectMost urgent 9717415225
mailed-bygmail.com
hide details Mar 29
This is continuing with my previous email and still no action has been aken
from your side regarding unwanted sms.
Now i decide to file a complain against your company in consumer court and
naked your cheap policy that unable to stop unwanted sms on my mobile even i
already registered and send you written complain, i will post all this matter
to on FACEBOOK AND ORKUT.
See latest unwanted sms details and forward this email to some responsible
person in your deptt.
Date and time of receipt of promotional communication
29th March 14:22 time
· Brief description of the content of promotional communication
> received
>
upcoming project in sec 103 gurgaon, booking
> · Sender ID with the operator prefix (SMS)
BL-InvestCln
>
> · Sender ID with 10 digit number (Call)
8860083708
>
Date and time of receipt of promotional communication
29th March 14:19 time
· Brief description of the content of promotional communication
> received
>
upcoming project in sec 103 gurgaon, booking
> · Sender ID with the operator prefix (SMS)
BL-InvsetCln
>
> · Sender ID with 10 digit number (Call)
8860083705
Date and time of receipt of promotional communication
28th March 19:14 time
· Brief description of the content of promotional communication
> received
>
Amrapali heartbeat city at sec 107, Noida
> · Sender ID with the operator prefix (SMS)
DM-InvestCln
>
> · Sender ID with 10 digit number (Call)
9650315862
Pardeep Kuma
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