Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Fraud communications and false billing | News #64698

Airtel
Fraud communications and false billing

Hi,

I am using the airtel services from 5 years, now a days I am facing various problems with airtel regarding the bill payments, false billing, no updates of

my account in the database no proper mchek service. Inspite of all the its not easy thing to change the number. If I would have get other company service

with the same number I would have definetly change to it.

In October I have changed from prepaid to postpaid for that they charged me 500rs said it is a deposit,

from Oct to Jan I have not recevied any itemised bill but they started sending the messages for the bill payments, but as a good customer I have paid

what they said without any bill proof. On 9 Jan I again changed from postpaid to CUG 199 (HSBC) account, they said the bill date is 10jan so the bill has

not generated so I need to pay excess amount for conversion and the excess amount will be adjusted in next billing cycle so they charged me 1400rs 300

deposit.

From January I am getting the bills regularly to mail ID, but the excess which I amount is not adjusted to the bill and in Feb month bill they charged

60rs for one SMS with some number, god only knows which SMS is so much costly I never send SMS to any advertisements even though I got charged. I brought

the same to their notice they said its in the bill we cant do any thing.

Till now I called several time the customer care and also visited outlets, they are saying that the information is not there in our database so we cant

refund the amount which I paid in excess and also they said that the amount 500 is charged for prepaid to postpaid conversion so that amount also they cant

give 500 back.

I am very fed up with all these, I am hoping these issues will be resolved after this mail. If the same continues I am looking to take this issue to the

consumer court with all the proof which I have.

From,

Narasimha Chary


Company: Airtel

Country: India   State: Andhra Pradesh   City: Hyderabad

Category: Telecommunications

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