Airtel
Airtel sucking my balnce & no refund my deducted balence

On 15/01suddenly1sms came from unknown numbers (543216), It

showed i was activated airtel friend z chat pack and deducted my balance 30

rupees, but i don't understand that time so I called your customer care number

on 20/01/201, Which anyways is a torture for any customer because this number is

hardly reachable, I called several times your 121.which is very frustrating for

any customer, then customer care told me that it was activated by using airtel

wap services but i am telling them that no such service was activated by me or

somebody else on that numbers. Because which neither I am using ever nor being

interested to use, also my mobile don't supported GPRS or WAP based

application. So i requested to your customer care to refund my deducted balance

and stop the airtel friend chat pack.but he told me the company don't refund

balance! But stopping the unwanted services! According to TRAI act regulation"

no service provider can charge a customer without their consent and

authorization"(My Airtel Customer Reference Number CBDOV20120128247 &

CBDFC20120136450) So I request you sir please do look into this matter and

resolve the matter at the earliest possible.

Company: Airtel
Country: India
State: West Bengal
City: North 24 Parganas

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