On 15/01suddenly1sms came from unknown numbers (543216), It
showed i was activated airtel friend z chat pack and deducted my balance 30
rupees, but i don't understand that time so I called your customer care number
on 20/01/201, Which anyways is a torture for any customer because this number is
hardly reachable, I called several times your 121.which is very frustrating for
any customer, then customer care told me that it was activated by using airtel
wap services but i am telling them that no such service was activated by me or
somebody else on that numbers. Because which neither I am using ever nor being
interested to use, also my mobile don't supported GPRS or WAP based
application. So i requested to your customer care to refund my deducted balance
and stop the airtel friend chat pack.but he told me the company don't refund
balance! But stopping the unwanted services! According to TRAI act regulation"
no service provider can charge a customer without their consent and
authorization"(My Airtel Customer Reference Number CBDOV20120128247 &
CBDFC20120136450) So I request you sir please do look into this matter and
resolve the matter at the earliest possible.
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