Through this letter I would like to draw your attention towards the serious issues that I am facing with AIRTEL.
It was my bad luck that for my company (Apurva Creations Pvt. Ltd.) I applied for 3 connections of Airtel (2 Voice and 1 DSL) which I always assumed was a very efficient and customer oriented company. I had applied these connections somewhere during last week of August. For the same initial documentation was handles through Airtel Executive Mr. Ravi (99102-86222). The person who came to collect the form was clearly told that since this is company we would require all the three numbers is serial order which he confirmed to.
After 15 days an engineer came for installation of these numbers and when I asked about the numbers he gave me all three different numbers to which I rejected the installation. Finally Mr. Pravin Sharma (Territory Sales Manager – 9818669011), Mr. Pushpender (Territory Sales Manager – 9818669010) and Mr. Amrish Chaudhary (9910456787) came into picture and requested me to take voice numbers in Series and a different number for DSL to which I agreed. After almost a week finally they offered me 0120 – 4123701, 4123702 (For Voice) & 4118841 (For DSL). I confirmed these numbers and an engineer came for installation of the same around 16th September. He called from all three numbers on my mobile and confirmed me the numbers. After installation I got a Welcome call for 4123702 & 4118841 but not for 4123701. To this the engineer said that there is some problem from backend and you please take the welcome call for the other two numbers and for the third number it will take an hour or two at the max to activate it. He promised me that there is no issue of any sort and I can go ahead and get my stationary printed and circulate the number as well.
Few days passed and when the number (0120-4123701) didn’t get activated I started calling Pushpender and Amrish on continous basis to get the status. Initially they always said that they have mailed the concerned authority and it will be activated in a day or two then after few days Amrish stopped taking the calls and Pushpender told me to switch over to some other service provider as quality of service of Airtel was not like before and nothing can be done as this number has been allotted to someone else. To which I replied that since I have already expended around 25000 Rupees on stationary and all of it would be wasted. He said that even if I come to Sec – 58 office of Airtel it won’t be of any help.
Then on 26th September I finally called up 198 and registered my complaint (Reference number – 4716782) and narrated the whole incident to which I was promised that action will be taken and line activated before 4th October – 9:32 AM.
Same thing again happened never got a single reply from Airtel – again called up spoke to senior (Reference # 30626855) was promise matter will be escalated and within 24-48 hours will get a feedback. Nothing happened.
Again called up spoke to another so called senior (Reference # 31679776) same reply wait for another 24-48 hours and matter will escalated and sorted. Again nothing happened.
Again called up spoke to another so called senior (Reference # 32793033) same reply wait for another 24-48 hours and matter will escalated and sorted. Again nothing happened.
Again called up and spoke to another senior (Reference # 33777942) and still no satisfactory answer.
Wrote to Nodal officer of 12th October and still waiting for a reply
I wonder how many more days will pass like this and I will be at the receiving end.
And the best part is that till date I have not even got a single call back from AIRTEL but only I have been calling up.
Now I realize that your sales manager Pushpender was right when he said that quality of Airtel’s service has downgraded and I should look for some other service provider. Being an insider he knows the true status of company.
If this is actually the case and if it takes these many days just to activate a number then I wonder what service Airtel would be able to provide me in near future. I believe 25 days were more than enough to sort out any backend problem they had.
So if you are able to give me an answer on above and rectify the problem then please let me know else I would like to get all my three numbers deactivated and return the handsets and Router purchased from you with a refund of connection fee paid and the charges that I had paid for my stationary.
Hopefully will get a reply or call back from Airtel now.
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