Dear Sir / Madam,
We are holding an Airtel Prepaid mobile connection with no. 9163031861 for over last one year.
Its been quite frustrating to deal with Airtel so far as in event of any assistance required or complaint to be registered we only have two contact nos. i.e. 121 or 198 which have no option to get the correct help as desired.
While dialling on both the nos. its impossible to reach to the correct person and even after trying more than 20-30 time, if fortunately we are able to reach some one, the customer care officer do not pay any attention to the complaint instead disconnects the line by giving some excuse or the other. Most of time customer care officer uses local language despite our repeated request to use English or Hindi as we do not understand the local language.
We have been regularly charging the prepaid connection and noticing that without using the phone even for day the balance keeps on reducing due to some pretext or the other, we recently discovered that due to some unwanted service called 'Hungama' the balance have been reducing on daily basis which was not even subscribed by us at any time.
We have made this request in past (when we were lucky to get connection to Airtel's helpline) many a times to remove our no. from any such subscription but till date the same have not been done and balance is being reduced forcefully without our consent for any such service.
Its almost impossible to reach any customer care officer in Airtel and frustrating to get the issues resolved of last many days despite hundreds of attempts.
We have recently subscribed to the 3G data plan worth Rs. 199 (given 500 MB of free data download), however are surprised to note that every time we connect to the 3G and use even a site like google or gmail our balance reduces whereas this was suppose to be free of cost till 500 MB data usages.
We get no update from airtel on data usages and are failing to understand how can 500 MB data be used only on first connection of 3G if it is so happened.
It seems to be complete cheating on Airtel's part to deduct user's balance without any reference to them and enable unwanted services on phone and deduct money.
After getting no response from any of the Airtel's contact nos. we are raising this as last and final complaint before filing a case in consumer court for intentional cheating and malpractices also violating the applicable TRAI guidelines.
Please do consider this seriously and respond within reasonable time.
For any query, please call us on our alternate no. 9230527485.
Regards
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Ish Mohan Garg
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