Hello,
I have had an airtel connection for the last 8 years. I have availed additional services during this time, one of the services was the 'mobile office' internet access on mobile service which costs me rs 599/month. today however when i checked the airtel site i came to know that the service now costs only Rs 98 per month and when i called the service center they mentioned that this has been around for atleast 3 months or more. my complaint is that inspite of airtel dropping the price for the service they continued to charge me the old rate and their explanation is that ' they are advertisements on tv for the same' and that they didnt communicate a crucial matter like this to me as im listed for the 'do not disturb service'.
I would like to take this matter up, please let me know what can be done.
Ph no 9845259296
Email id - [email protected]
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