I am prepaid subscriber of Airtel Number 9980541321 (Bangalore). I am going through tough time now- thanks to airtel and feel cheated. I have raised many request to rectify the issue that I was facing on my number. The issue was, I have recharged for 28 INR with Transaction ID 1108506971 on January 25th for STD calls at 1 INR for 3 minutes for One month. After one month, this plan expired and I was getting my normal billing of STD @ 50 Paise per minute till one week. After one week the STD was again charged at 1 INR for 3minute which I didn't want to continue. I raised many requests to resolve this and the customer care used to give a time line of 24 hrs and they never resolved this.
Due to this I decided to move out of Airtel through MNP (UPC Code AX666471) to Vodafone. I received a call from Airtel to stay back in Airtel and they offered a new tariff and asked me to cancel the existing MNP request. I made it clear that I wont send the cancellation request until the plan is activated. Per the agreement Airtel should have activated the new offer today (Saturday April 30th). Still the STD is charged at 1 INR instead of the new offer (2 Paise per 3 Second). They have rejected my MNP request stating "contractual obligation" even without activating the new offer. Please have a look in to this issue and resolve it at the earliest. I am having a very bad time now. The customer care executives are giving false promises. Either activate the offered tariff or let me move out of Airtel per TRAI policies. I have talked to Mr. Sanjeev Kohli, Unit Manager, Bannerghatta Road and raised yet another complaint with number 0430473534. Please see that at least this time the request is resolved once and for all.
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