My wife's mobile no.9790888930. She has been availing the reduced tariff based on booster pack, usually Rs.97/- per month. The last booster was charged with Rs.97/- on 6.9.2010. She had already a balance of Rs.214/-
The following message was received on 21/09 in the mobile from Air Tel:
RC = 147 Full TT (unlimited validity) on all top ups of Rs.30/- and above for three months. Local A2A 20 ps.other local & STD 60 ps & 7500 free SMS (plan ony for 10 ps subs)
Apparently this is a recharge for Rs.147/- with full talk time. But it is not so. How?
I paid Rs.147/- for e charging at M/s Mobile Xppress (244 Sowma Complex, 2nd Street, Candhipuram, Coimbatore 641012. Mobile No. 9894399201 - Saddam Hussain) with the fond hope that the balance will increase by the recharge amount. But to my surprise the balance did not increase. The shopkeeper was not able to explain. On contacting the Customer Care they informed that it was a booster pack with entitlement for full talk time for future top ups that too at higher tariff than what is available at present. I wondered how a booster can be operative when already there is a booster for which there was no reply from the Customer Care excepting that they asked me to file a complaint with `198'
When contacted the lady at the other end told that the pack was a booster pack and did not entitle any increase in balance and since it was available for all those availing 10 ps plan the booster recharge was accepted. When asked where is indicated that the recharge is a booster pack she could not explain. Obviously the text of the message from the service provider is deceptive in as much as it did not clearly indicate that the recharge for Rs.147/- is a booster pack.
The service provider is indulging in such unethical and inappropriate business practice. If this happens to learned persons what about the majority of gullible, innocent and illiterates. My point is
Why not clearly indicate that the recharge is a booster in the message?
Why the tariffs charged after the booster package should be more than the existing tariff eq. if the booster is not taken the tariff is 10 ps per minute whereas after booster is taken the tariff is 20 ps per minute?
Why these service providers who are billionaires, are fleecing the clients like this?
These people are emboldened by the fact that no one is going to bother about these `small matters' and the customers are not united enough to do any harm to their flourishing business of cheating and fleecing.
Is there any remedy for such illegal and unethical acts committed by Multinationational Companies?
Is TRAI awake and live to these sorts of real life problems?
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