I am based at Bangalore and have been a loyal customer of Airtel prepaid mobile for almost four and half years.
I didn't have many problems with their service till this Christmas.
I used to do online recharge of Rs 200. through ICICI personal banking and the last recharge I did on 19th Dec 11 gave a talk time of Rs 179.32.
On Sunday, 25th Dec11, when I did the recharge of Rs 200 from a dealer in Pazhayangadi in Kannur district of Kerala, I was in rude shock!!! It gave me a talk time of Rs 1 and also no special balance (the fancy thing Airtel use sometimes). Trans ID is 1168192159. I argued with the dealer and he says he did the right recharge even though I am on roaming.
Then I called Customer service in Bangalore and talked to one lady, Sangeetha and she said that my recharge of Rs. 200 went to 3G service and NOT to my prepaid talk time. I argued with her saying I did the recharge last time and I got Rs 179.32 talk time. She is saying I have to recharge Rs 201 instead of Rs 200, then only I will get that talk time. I was shocked and disappointed as I badly needed the talk time and I opted for 3G connection ANYTIME. She disconnected the call ABRUPTY!
After an hour I called the Customer service AGAIN and talked to another agent. He told he will transfer the call and I waited for more than a minute, nothing happened. When I inquired again the call got disconnected ABRUPTLY!! What a PATHETIC customer service!!!
I came to Bangalore today (27th Dec 11) and did an online recharge of Rs 200 through ICICI online, I did get the recharge of 179.20, BUT after one and half hours. Now I am waiting for another Rs 50 recharge which I did after sometime.
Two things they did WRONG.
1) If Rs 200 is for 3G, they should have informed the customer in advance saying they should recharge for 201 instead of 200 to avail same benefits.
2) Secondly they should give better options in easy recharge to the dealer so that they don’t get these kinds of issues in future.
I am thinking to move to a different mobile provider, probably Docomo as I heard they give better service with a better plan and rates.
It is high time to say GOODBYE to AIRTEL!!!
NB: I didn’t mention my mobile number or email address here to avoid unsolicited calls/messages from telemarketers.
Thanks,
Ganesan
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