I have purchased one holiday voucher of 7n/8d from bagittoday by paying rs. 7000/- In april. (Booking ID is :-777782441 & order ID is:- 1005054955). I was informed with this is promotional offer by INDIA TODAY group & you can spend holidays in 7 star category of hotels with 4 members. For that I need to send my request along with DD of rs. 750/- At least 30-45 days prior. It was also informed to me that I will receive a gift (either Reebok watch or travel bag) if will book on the same day as on specific that day they are giving this gifts for booking. Today I have these complains and felt cheated 'cause of following:
1) till date I have not received any free gift. Every time when I asked for the same, was informed that it will be courier/It is already courier / They will check and get back to me. Nothing I have received yet.
2) I had sent my complete filled voucher with DD to them and wait for their call for week time. When I called them first they told please book your complain to our web site. Second time they told send an email to [email protected]. Third time they told send an email to our manager. Fourth time they told they have not received any of my voucher. While checking with courier company it was come to my notice they envelope was not accepted by company's office.
3) again I had sent courier to the company and had talk with their executives. I was informed that on my specific desire locations/Hotel they can't provide me booking due to non vacancy. They are not even able to provide booking for desire place even for the month of january/ February.
4) the suggested hotels by their executives are of very low category and not attractive to stay with family.
5) they gave the no. 0120-4112424 for any assistant which was of bag it today. When we called them they told us this is only booking department and please register your query on website or email us. Actually booking will be done by affordable sales and their no is 0120-6182100, which is always busy and difficult to connect. If it connects no booking will be offer on specific dates or hotel.
6) list of hotels which was provided during booking is good quality 5/7 star hotel and during booking they are providing vacancy in non standard category hotels.
I am feed up with there this attitude and salute to india today group for doing such excellent cheating. I need my money back. (Rs. 7750 only). I request you to do needful soon.
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