I have gone for a 8 days holiday and the holiday package was finalized with Bharat Booking holidays. I had been to Kullu, Manali, Shimla, Delhi and Agra from 3rd Dec till 11th Dec. Initially they have not booked the accommodation till the last moment and they realized that only when 2 days before the holiday when I called them for confirmation (advance was paid earlier).
Later they booked in different hotels and other things went well. Before we complete our holidays I had discussed with Mr Manoj and Mr Suresh and they both agreed that later any point of time I can contact them and get the detailed breakup of my total bill. As every one know, this breakup is required to claim LTA. I have sent the request email on 16th Dec and later two times I have chased them by email. Almost 15 times I have called them and till today I have not got my breakup details.
Last Thursday I had called again and unfortunately the person picked the call was not even courtias enough to speak to me politely also. I was trying to tell him that I have been chasing this from almost one month and even though I had spoken to him earlier 2-3 times, he was not aware of the issue at all (which means he was not even bothered to look at my email). He was thinking I had not received the receipts and that was not the case or issue. Once I explained to him what is the issue (I think 15th time to the company people) he was like "he can not do anything" and when I told him that I have to go to consumer court, he was so rude that he was telling me whatever I want I can do. I dont think such behaviour is expected from the people who are in Travel business.
Even if I ignore the above mentioned issue, the main issue of getting the breakup of my expenses is not resolved yet. Not sure how to get this resolved as I am not finding any responsible person in the company who can resolve this issue. I thought of putting my complaint here before I take further action of going to consumer court.
The email IDs that I have contacted: [email protected] & [email protected]
Mobile number I have contacted - 9816348636
0 comments