It was the worst holiday experience I had with Today Holiday Solutions -
1. I was been told by Javed Akhtar (Operations Head - Today Holiday Solutions) that my hotel booking was done in a 3 ½ star property. But when I visited the property I was taken aback by the so called resort. It was an under construction hotel with absolutely no amenities. It was not a place where a decent family could stay for 4 nights. Herewith I am attaching the videos of the hotel where my stay arrangements had been done. After driving down from Mumbai to Panchgani I was confronted with my biggest problems. I had to fight with Rahul Habbu (Manager - Exotic Hotel stay, Panchgani) for making alternate stay arrangements. There was No TV, furnishing inside the room. The surrounding of the room was full of thrash / under construction buildings & rubbles.
2. I was promised the following as part of my booking voucher -
a. This offer is valid for 4 members (any age)
I had been given a hotel stay for 2 members only, I had to fight with Rahul Habbu for getting stay accommodation for my two children as well.
b. Breakfast and lunch or dinner included in this package.
There was no lunch / dinner arrangement, I was been alloted only breakfast that too I had to fight for it with the hotel management.
c. I will get cab facility for sightseeing.
I had to make my own travel / sightseeing arrangement.
Because of the points b & c I had to shell out an additional Rs. 8000 from my pockets.
3. Before I made the payment I was promised for hotel booking in Fountain Village, Mahabaleshwar from the sales manager (Amit Desai) & operations manager (Javed Akhtar). But after I made the online payment I had been given a different hotel booking in Exotic Home stay, Panchgani.
4. I was promised that my hotel booking will be done on the same day of making the payment, but it was only after 2 weeks of continuous follow up that I got some response from Today Holiday Solutions. That too the booking was for a hotel which I didn’t ask for.
5. I had been trying Today Holiday Solutions telephone numbers atleast 5 to 6 times in a day, sometimes the team simply kept my call on waiting without response, sometimes my call was simply disconnected. And Javed never turned back to my calls. Once or twice I had to give false identity only after which I could reach out to Javed and would be told that he will attend my calls & address required hotel booking which was completely false.
I need a compensation of Rs. 8000 from Today Holiday Solutions for the unnecessary cost incurred by me which should have been borne by Today Holiday Solutions.
Hemant Shirale.
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