This is regarding how Country Vacations cheated me giving all the false promises and incashing my credit card transactions in one go in place of promised 18 EMIs.
I was called by Country Vacations on 04.02.2012 to come with my wife and collect free gifts that I have won in a lucky
coupon filled up in Big Bazar Noida.
I had very a busy scheduled, so I expressed negative of this call, but they put pressure on me saying that it's office is near my residence, so to come for 1 hour only.
My wife was suffering from cold fever, but they rang on my mobile continuously and requested to come and collect gift. I reached country Vacations office located at SUB Mall, Sector-27, Noida on 04.02. at around 4:30 PM.
Mr. Feroz Khan welcomed me. As my wife was not well, I requested him to complete the discussion quickly. He asked many questions to know how much we know about country vacations. When he made sure that we know little, he started explaining about country vacations plan.
He along with one junior executive said that we are so lucky to be here. 100 out of 500 coupons got selected for free gifts and out of this 100 only 25 coupons are selected for this SPECIAL OFFER.
This offer will happen only today and if we miss it we will miss something big. We can travel around the world "FREE of COST" one week in every year. Country vacations will take care of all your needs.
You have to spend money only for Food and Petrol.
Country vacation will take care of Arranging Guides, Security, Transportation and Free 5 star accommodation. Country Club membership through out India where we can make use of all their Buildings in India, According to our will, just with 1 week prior notification.
They emphasized us to take the plan for 10 Years or 30 Years or Life Time. AMC charges will be fixed Rs. 5, 000 (for Studio accommodation) for throughout the membership period.
When I told I can't take such a big financial decision on day itself and I need few Days time to think, his face became red and he told that this offer is only for TODAY and you have to take the decision now itself. He further said that, they have contracts with all the banks and my amount will be converted into equal 18 EMIs. I will not get financial pressure.
He also managed to keep us in big stress by putting forward lot of leaflets and explaining about the Big Benefits. He asked me to pay using credit card and also got hold of my credit card by saying that let us check whether
it is a valid card or not.(He returned the card only after I paid the amount Rs.15, 000 from my HSBC bank credit card and then Rs.65, 000 from HDFC Bank Credit Cards).
When I REPEATEDLY said NO. He put forward another scheme to extend this 10 years into 30 years, just paying Rs. 40, 000 more. Mr. Feroz Khan said that, if we don't taken membership for 30 years in place of 10 years, he personally will get a loss of Rs. 5, 000.
Mr. Dharmendra Kumar, made a commitment that my 5 AMC will be waived off. He also promised that they can REFUND it at any time and all the Club membership schemes will still remain with me.
After putting me into BIG STRESS (now the time was around 6:00 pm and my wife was unwell), he managed to swipe my card for Rs. 40, 000.
I kept saying NO NO. But they kept forcing and assuring. He returned my card only after I paid total (Rs. 1, 20, 000 : Rs. 15, 000 from HSBC bank credit card plus 1, 05, 000 from HDFC Bank credit card)
. They also made me sign the agreements. But was made sure that I will not read it thoroughly. When i tried to read it the Manager grabbed it and told sir i will explain everything for you.
After coming to my residence I came to know that I fell victim to big Fraud scheme.
After four-five days, I contacted HDFC Bank credit card customer care to know that my amount has been converted into EMI or not? The customer care executive informed me that Merchant had charged the whole money Rs. 1, 05, 000 in one go and it had not been converted into 18 EMIs.
Immediately I contacted and brought this matter to Mr. Feroz Khan (Manager Sales). But he replied me to wait till I get credit card statement. If EMI is not reflected in credit card statement, he will request your company to return my complete money. It was committed that this amount will be converted in 18 EMI.
When my credit card statement reflected to pay complete amount in one go, I also pointed out the issue to Mr. Feroz Khan and Mr. Jitender (Customer Care) on 07-03. They replied that it will be converted before my credit card payment due date 23-03.
But even this date passed and my continuous follow up, nothing happened.
They said to send my credit card statement's scan copy to Mr. Dharmendra Kumar and Mr. Tapan Mandal. I sent it, but till now nothing has happened.
It is a matter of breaking the commitment, misguiding and wrong precedence of HDFC/HSBC banks credit cards used by Country Vacations. There are other commitments regarding 5 AMC waived off (later on telling it will be waived off from 26th Year to 30 Years of membership, in place of firs- five years), AMC remaining fixed for whole period, etc have been broken by Country Vacations.
Therefore, I have decided to get return my complete Rs. 1, 20, 000 immediately with charges like interest 3.05% from 04.02.2012 onwards, late payment, service, Cess, etc from me as payment dates are passed).
Thanks and Regards …
Manoj Kumar
Membership Number: CVGZ1V30LB103599
Contact : 91 9971022598, 9650225040
C- 551, Sector- 19, NOIDA
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