Actually I booked a ticket from Delhi to Katra from make my trip online. The bus operator name is heera himachal holidays (Rana Motors). I received a call 2 hours before bus operator said that your volvo bus has cancelled you have to journey in sleeper the number of bus was UP-0001. I reached their at 7pm at the time of departure. But the journey start at 10pm, I got a seat in AC Sleeper bus after 10 min the water flowing from the roof of AC. I have to face lot of difficulties with my wife and my 10 months son. When i complaint to bus staff they said that water leakage in every cabin. After two hours when our cabin totally dreached in water again i told to bus staff. They were sleeping in their cabin they get up and said that please sit on my head and abused me. I shocked this type of service are providng by Heera Himachal Holidays. They are making fool to the customer. Please avoid bus travelling from delhi to katra in bus. Only travel in Indian railway.
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