I am not sure whether this complaint will be addressed or not but I would like to share a bad experience with Kallada G4 service that happened to me on 28th March.
After a Good family trip in Guruvayoor, I was travelling alone on my way back to Bangalore from Guruvayoor. I managed to get a ticket in Kallada bus which started at 7pm from Guruvayoor. I didn't had any food from Morning and I was checking with driver whether he has any stop in between to have food.
He told me that he will stop the bus for a while in Palakkad and I can get a food parcel by that time. It was very late night when the bus reached Palakkad. I told the driver that I am going to get the food parcel and he acknowledged the same to me. But by the time I returned. I couldn't find the bus and I saw in moving on a far of distance. I had all my valubale inside that bus and I was really shocked seeing that.
Not knowing what to do at that time in a isolated place I started running behind the bus in vain. Fortunately a Tamil Nadu Trasport bus came and I jumped in and try to chase the Kallada bus. In the mean while I tried to reach the booking Office (Travel Hut) in Guruvayoor. The person there was not having the driver's mobile number. He inturn tried to reach a fellow passenger who boarded from Guruvayoor and managed to stop the bus.By this time we have covered more than 2 to 3km.
Finally when I started entering the bus I was greeted by a funny comments from the crew members and as a frustrated passenger I started yelling at the driver (a Dark Fat Guy) for his negligence and questioned him how can he do that to me and who will be responsible for my valuable if I missed it.
That rude driver instead of accepting his mistake stood up from his seat and started coming forward to hit me, saying I am not your servant to shout at me.
There were 3 crew members and I was alone in a isolated place very late night. Considering my safety and safe return I was forced to be silent through out the journey.
The very next day I tried to reach Kallada Head office in Kerala and lodged a complaint. But it was shocking to hear from them that the bus I travelled was from their rival group operating in the same name and they are helpless. And I am not sure where to lodge a complaint against actual culprits. As informed Suresh-Kallada is the original group and G4-Kallada is their competitor. But by my experiece on a first look at the bus you don't find any difference at all... Name boards almost looks very similar for both group.
This was the first time I was using Kallada Service and I am really upset with this incident. All the happy time I had in Guruvayoor with my family was over shawdowed by this incident. :(
When I tried to login a complaint in this website. I understood that I am not alone in such brutality. There are even more pathetic incidents to other peoples, who had bad experience with Kallada services, which make my experiece sound simple.
I am not sure whether some authorities are looking in to this website and taking any action as I am not able to find anything of that kind.
However I felt the importance for the Kallada travel agency to look in to it. I have provided them this link to go through and take necessary steps to improve their customer satisfaction.
Still its a nightmare.. when I think.. what would have happened if a TamilNadu bus hasn't come and my phone calls were not connecting... :(
Thank God for keeping me safe!
Hope such things never happen to anyone else...
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