SUB: Money Deducted from my credit card but not refunded back
I booked a ticket from bangalore to vijayawada on the 11th of march in kesineni travels through www.kesinenitravels.com. During the transaction, the www.kesinenitravels.com site flashed a message that there was a technical glitch in the web site and the transaction couldn't succeed. It also gave a transaction id (D0A0BB) and indicated me to contact their customer care center by providing this case number.
When i call their contact center, they say that the ticket is not available now. However, the amount of Rs. 1600 was deducted from my credit card (sbi card) account and refund will be arranged in 10 to 15 working days.
Contrary to the promised time of 10 to 15 working days they did'nt process the refund even after 10 working days so i to called there 24*7 helpline number after nearly 25 mins wait i got connected and then they promised to refund within 25th march but that deadline also crossed, i didn't get any refund into my credit card account. Now if try to call again, no response for the number that they have given on there web site (91-40-4477 1777, 91- 9885 777 777, 9959 111 777).
But even after 10 working days, no one calls and when i call them for the nth time, they say that they have sent a check to the branch (where my account belongs to) and asked me to go there personally and inquire about the check status. When i ask them why can't they refund the amount directly back to my account they start to explain some procedure of theirs that they can do this they cannot do that.
When the amount can be debited from a bank account even when the transaction fails why can't they refund the amount back in the same manner. This is again a nuisance for me to go to the branch which is very far away from the place where i live. And even they are not confirming whether there is a check sent to the branch or not. They are merely saying that i have to go and check in the branch whether a check for the amount has reached there for my account.
This is pathetic service from kesinenitravels.com. Their representatives are irresponsible, they say they'll call back but no body bothers to call. And they also doesn't seem to bother even when there is some thing wrong on their part as a result of which the complaint has occurred.
i am just writing this to try to explain to you how people like kesinenitravels.in are harassing consumers. Once the amount reached them and the transaction is not complete, its a nightmare for the customer to extract the money back. This lackluster attitude is much cause for anxiety and stress.
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