Kesineni Travels
Money refund hindrance by KESINENI TRAVELS

Hi,

This complain is regarding the money refund hindrance by KESINENI TRAVELS for my e-ticket.

As per the information provided by KESINENI at the time of cancellation, the money would be refunded by cheque with in 20 to 30 days of cancellation. I have cancelled my ticket on 29th August thru their call center and received the cancellation confirmation mail in my specified mail id (Details of my ticket are given below and the same mail is attached). Since then it’s almost 60 days past but still not received any call or mail from KESINENI regarding my refund cheque. I have tried several time calling customer care but most of the time they don’t pick up the call or even if they received the call they don’t listen to the problem and say “Your money would be refunded within 2 working days”.

In this circumstance I therefore request you to take necessary action against this travel organization who just play with our hard earned money and try to steal money from customers on every single opportunity they get.

Travel Co. Details

Kesineni Tours & Travels

1-124, Nizampet, Hyderabad-500072, Andhra Pradesh, India.

Voice: 91-40-44771777 / 919885 777 777 Fax:91-40-23892580.

Ticket Details

Passenger Name: Anasuya Mukherjee

Journey Date: 31/08

PNR No: B77C08

From: HYDERABAD

To: PALAKKAD

Service No: VL164

Coach: VOLVO (B9R)

Ticket Type: Only Ticket

Dep Time: 4:35PM

Cancelled At: CORPORATE OFFICE, Aug 29 9:59AM

Cancelled By: MANAGEMENT TRAINEE2

Company: Kesineni Travels
Country: India
State: Andhra Pradesh
City: Hyderabad

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