Myself Akshay Dongre (Reference ID 100621-006318), with a deep regret, I would like to mention that Make my trip (MMT) is noting but a FRAUD Company.
I tried booking a ticket from Delhi to Mumbai on 18/6/10 via Make my Trip’s website. After going through various formalities and payment process an error occurred on the website page. No booking Id was provided to me in spite of making payment on your website. When I made a call to the toll free no of MMT, I was informed that the amount has not been credited in your account. You people told me that if you receive my money then the same as per your company’s policy will be refunded to my account within 5 working days. I went to my bank for the same and was assured that if MMT has not received the amount the same will be credited automatically to my account by the end of the same day.
Next day on checking my account I found out that the money has not been received as directed by my bank. I again made a query to them (my Bank) and they asked me to check with MMT for the same.
Sir, there I spoke to N number of Telecallers from MMT and then finally to Ms. Ranjita Mohapatra who asked me to mail my Bank Statement to MMT and assured me of brief enquiry. After sending the same in Excel format on 6/21 I waited for feedback but in vain. Next day on calling you people, I was informed that I am supposed to send the same in PDF format. Now tell me that if my Bank (ICICI) itself is not providing it in PDF, then what can I do? Secondly I don’t have a PDF convert in my computer system, so I was helpless.
After two-three days I was informed that you people have not received any money during that transaction in your account. So I went back to my Bank for the same and was assured to revert by 72 hours.
I want to know that if you people have not received my money right from day one and you are aware of the booking done by me, then why the hell you want to see my Bank Statement?
On 25/06 I was informed by my Bank that the money was credited to MMT account on 19/06 which was later confirmed by you tell callers. When I made several calls to escalate the matter to the senior management I was denied the same. Sir, is it really so difficult to reach you and give a proper feedback. Final attempt was made to reach you and was again denied by Ms. Kirti Bhatia on 26/06.
I have already registered my complaint with MMT and the reference ID is IN1006B08196
§ Tell me that if MMT’s policy is to refund the customers money within 5 working days then till date why I have not received the money?
§ Why do you need to see the customer’s Bank details when you can access the booking details on your system itself?
§ Why do you need to SEVEN days to transfer the amount when you take money for booking on real time basis?
§ Keeping somebody else’s money with you for 7 days and earning/gaining interest on that amount seems to be your business strategy?
Sir, I would like to inform you that my brother too have suffered the same when he booked the tickets for the same route on 16/06. As he was using State Bank of India’s account and was denied the booking he asked me to rebook using my ICICI Account. His Bank account too was debited and was not provided with any booking ID or Ticket. After making many calls to your toll free number the amount was finally credited to his account that to after 4 days.
When I searched on internet, I came across many customer complaints with Consumer Forum against Make my Trip. Let me show these if MMT play such dirty games. Let them be ashamed of themselves. If you don't believe what I'm saying, see the links below.
http://inconsumercomplaints.com/? search=make my trip
http://inconsumercomplaints.com/? search=make my trip&page=2
http://inconsumercomplaints.com/? search=make my trip&page=3
http://inconsumercomplaints.com/? search=make my trip&page=4
These are just a few mentions. Once you visit the website of consumer Forum, you can witness more than hundred complaints.
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