Dear Sir,
Following is my complaint against makemytrip.com and shiftthoughts consulting who are cheating around innocent people of the country without any fear or control.
COMPLAINT AGAINST MAKEMYTRIP.COM AND
SHIFTTHOUGHTS CONSULTING
Dear Sir/Madam,
1. I was offered a holiday booking from makekytrip.com under the Great Indian Festival Offer by Mr Rakesh Kumar Mittal and Mr Kshitij of Shiftthoughts Consulting on 17 Nov vide transaction ID – 6422 and promised a holiday package as follows:-
(a) Destination - Goa
(b) Duration – 3 Nights and 4 days
(c) Accommodation – Five star/ four star hotel
(d) Transportation – Pickup and drop from/at airport/ railway station and one destination visit daily.
(e) Travel – AC First Class Ticket in train for husband & wife and two kids from home station to destination (will be provided by company)
(f) Food – Breakfast, lunch and dinner on all days
(g) Other benefits as given in coupons and covered under offer.
2. An amount of Rs. 7720/- (Rupees Seven Thousand Seven Hundred and Twenty Only) was charged from me under the offer. I was told that I have been selected among thousands of customers for this special offer as a special customer and the package actually costs more than Rs. 28, 000/- to company but is being offered to me on concessional rates because of selection as a special customer. I was told that the offer will be available to Goa even in the last week of December and there will not be any additional/ hidden charges other than what has already been charged from me. I was also advised to book my holiday once I receive the welcome pack.
3. I received the welcome pack on 02 Dec. When I contacted the numbers provided in the voucher to book my holiday, I was told at first by Ms Monica and later by Mr Ajai that there is no such offer admissible to me and moreover no bookings can be made through my vouchers between 20 Dec to 25 Jan. I spoke to Mr Ravi of makekytrip on 04 Dec, who assured me that my case will be addressed within a day or two, if not my money will be returned. Later in the day, Mr Kshitij of Shiftthoughts contacted me on phone and informed that accommodation is available in Hotel Park Plaza at Goa and my booking can be made.
4. I have not received any further communication in this regard till now. I request you to please expedite my booking as me and my wife have already got our leaves sanctioned from 23 Dec to 31 Dec and a booking in between these days only will suit us. Please also address the areas of such ambiguities to avoid unnecessary litigations at consumer court and innocent customers should not feel cheated. Please inform me expeditiously about my booking or refund. Thank you.
Shailesh Sharma
Lucknow. Mob-09453848249 email - [email protected]
07 Dec
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