I booked a hotel using Expedia.co.in for a hotel room in Vijayawada. Expedia.co.in emailed me the confirmation and the amount was charged to my credit card.
I tried checking into this hotel when I arrived in Vijayawada, but they did not have a room for me. I was told that the hotel never received the confimation.
I called expedia customer service to explain this. I was put on hold for more than 20 minutes and was transferred to someone in the USA at Hotels.com. The Customer service rep at Hotels.com (apparently expedia is none other than hotels.com) promised that an alternative arrangement would be made at another hotel, but that did not happen. The alternative hotel would not accept the payment method that was being offered to them by expedia and i was asked to pay them directly. I spent more than 2 hours on the phone to get the issue resolved but that did not happen.
Things just went totally wrong with my hotel booking. This was my first experience with booking a hotel room using expedia and will probably be my last. Expedia totally failed to find me an alternative arrangement in the absence of my original booking and i was told by the hotel manager that there was another expedia customer who faced the same issue of not having a room available.
The hotel appartently never received any email from you and they never gave you any confirmation. Expedia staff never contacted the hotel to reconfirm the reservation either. I would say this is a complete lack of communication on Expedia's part.
0 comments