Last week, I called Confident Amoon group for two days vacation package. I asked them if its a five star resort and they have obtained their ratings. They confirmed it. Once we went to the resort on 7th October, we realized it's not five star
1. The toiletries were of very cheap quality. They gave two sachets of Clinic plus and two small Pears soap. I have never seen this kind of toiletries in 5 star hotels. You get it in service apartments.
2. Their buffets were pathetic. Salad vegetables and fruits were stale and cut very badly. Rotis were like papad. Curries were full of oil. Tea and coffee were served with the already mixed sugar.
3. Decor of dining room and tables were not more than a service apartment.
4. Even the room service food quality and presentation were very poor, not better than a local restaurant.
We checked out very next morning because it was almost impossible to eat anything out there. When we complained on front desk. They were still adamant on their 5 star rating. We asked them to show the certificate but they said it is not something they share with their customers.
It was very disappointing experience for us and it was total waste of our money and time.
They should be penalized for lying and ripping off the customers. I really want my money back.
0 comments