Hello,
I am an existing Dish TV consumer. I had selected for the Standard Gold package that costs Rs. 210 pm. In the month of May, I paid Rs. 630/- to subscribe for 3 months. Now, in August I again paid Rs. 630/- for another 3 months subscription, when I came to know that my package was changed to Gold Saver with Rs. 270 pm fees. When I enquired, the customer executive told me that there was a scheme in the month of May that automatically changed my existing package from Standard Gold to Gold Saver. When I asked why it was not communicated to me then he gave me lame excuses and said now there is no way but I will have to pay for Gold Saver. When I said, I dont intend to go for Gold Saver and asked him to change to Standard Gold package, then he said, he will charge me Rs. 40. When I asked for the reason, then he said it is standard fee for downgrading the package. I was surprised and got to know the trick with which Dish TV has found ways to fool consumers and loot money from them.
Anyway, as it was in vain to talk with arrogant customer executives, I decided to go for Silver Saver pack, which has even lesser channels than standard Gold package and satisfied myself that at least I had not paid for downgrading of Gold package without having my mistake.
Apart from this, if you delay in making the payment, then they will cut the transmission. But when you want to pay again, then they will charge you Rs.20 for delayed payment. I was surprised with this 2 way sword, you cut the transmission and also charge late fees. This obviously is called as looting and nothing else.
Every service provider in India nowadays are playing these tricks to loot consumers and they know nothing will happen as consumers will not find time to fight for the cases. I thank to this forum as at least I could vent out, not sure if my complaint will be heard by anyone.
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