I have huge problems with my Dish TV account.
I had bought an yearly Titanium package in 2009 for which the validity date was Sep 12th. I later bought an yearly TV5 Monde package on 7th December which I should have been able to view till 7th December.
On 13.09. I recharged my titanium package but Dish TV stopped my TV5 channel as well. When I called to complain, I was told that since the base package was valid only till September, the add-on will also be disabled on the same date. Funny logic - it means that noone should order an yearly add-on except if you do it at the time of buying the base package. I got through to their accounts section and one Mr. Sagar Sharma accepted that there has been a billing error as he could clearly see that the yearly payment for TV5 came on 7th December and that he would get it corrected and I will be able to view the package.
I got the channel the next day - but they reduced the validity date of my titanium package from 04.09.2010 to May. I again called and complained and the supervisor Sanjeev Kumar told me that Dish TV is still not done and that that they would reinstate the renewal date of my Titanium package to September. I again got an SMS that renewal date of titanium has been set to June. Now they have disabled my TV5 channel as well and my titanium package validity date has been reduced by 3 months.
So I am robbed of 2.5 months of TV5 and 3 months of my titanium pack.
Throughout my interactions, the dish tv customer care behaved unprofessionally and ignorantly. The call center agents like Bobby Nagpal etc. would give weird reasons that I have been viewing channels like UTV etc. which is why the validity date has been reduced. The call center is noisy. Every agent would promise that I would get a call back in 2 hours but nobody called back ever.
I am a very disappointed customer. This is daylight robbery by India's leading Dish provider and I wonder how many more could be suffering. But I have decided not to let go of them this time and will take a legal action if my complaints are not resolved.
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