This is Ashish Rai, I am using DISH TV DTH Consumer, my VC number is 01504372408,
I have two complaints
1) I did payment of Rs 400/- by using online payment service of Dish TV. they are using Citibank gateway for this services. I did payment through my SBI Credit Card of Rs. 400/- on 15th April at 2.43PM, its transaction id is T10135, this payment is lost in the thirdparty gateway (Citi bank) of DISH TV. The payment is approved from SBI Credit card, but it is not going to claim from DISH TV (Citi bank gateway). For this Dish TV deactiavted my DTH servcies. For resloving this issue I called many times to Dish TV. They are just telling sent us Credit Card statment, please let me know how can I sent them statement, if CC statement will come to after one month, means I need to wait for 1 month for this clearance and after that I need to do recharge again, Really this is very worst services provided by DISH TV. Even I am providing them statment screen shot from web page of Credit card and the payment details from DISH TV Site, also I provided transaction ID T10135 of the payment. But without tracking that transaction id and closing the request. DISH TV giving very worst service. I already did the payment but still I am not able to see TV on DISH Tv DTH services, also they are charging me Rs 20 per day of deactivation of the account. Is this a way from zee network renowned company doing with consumer. Please do some serious action on such service provider.
2) My settop box of DIST TV is not working properly from last three days, for this also I called many times to DISH TV. complaint number on DISH TV Record is 5762237. Without resloving this compalint. they metion compalint is resloved in their record. And forwarded me SMS, your complaint resloved successfully. I am still unable to understand, what kind of service DISH TV Providing? without providing resolution how they mention compalint is resloved, even DISH TV told me complaint will reslove is 24 hours, but now its more than 72 hours. No technician visited to my place for resloving my compalint. Really very worst service provided by DISH TV (DTH)
Please do some serious action on DISH TV DTH for providing worst servise.
Thanks & Regards
Ashish Rai
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