Be ware of Purchasing any product of Samsung as they will harass you this much they you will decide to not to go with SAMSUNG any more.
Purchased LCD Samsung Full HD TV 37” on 7th Dec for Rs 49, 500/- from Satnam Plaza M 42 – A, 1st Floor, M Block Market, Greater Kailesh – I, New Delhi
On 10th September LCD Samsung gone down, it was not working at all.
Registered the Complain on Samsung Customer Care Center
Ph: 1800110011, 180030008282, 18002668282 or 011-30308282
They have given the Complain Number: i.e. 8409822887 and Customer Care Address your complain will address within 24 Hr.
On 13th Sept the service engineer call at 6:20 Pm he said he would be coming to repair the LCD TV. The Service engineer Name was Mr. Khalid.
Once he arrived at 7:10 Pm, without checking the LCD TV he said PCB is not in order and need to replace. I said go ahead and change it. He said the part is not available and need to come from Chennai and it will require 15-20 days to get from there.
At the same time I called the Manager of Customer whose name is Mr. B.R Rizvi at 9818479500 the time was approx around 7:30 Pm he said he will let me know the status for the same by tomorrow i.e 14th Sept by 12:00 Pm.
When the call did not came from Rizvi till 12:30 Pm I called him and asked what is the status for the same. He said it will be take some time to bring the part and might be done by 18th Sept. When he was not sure I asked him to send me the mail regarding the same so that I should have some written evidence what ever he is saying is correct or not. After saying so many time he said mark me a blank mail on my ID i.e [email protected]
Once I sent the Test mail and inform the same he said you will get a mail from my side within 24 hrs. I said why you are not mailing me the same now he said we can’t do. In the mean time I talk with Support Officer Mr. Kamal Khan at 9871994892 discussing the same thing. But he also not helped like the others support executive of Samsung.
Also, talked with Samsung Customer care on 14th Sept discussing the same. Always they have the started line will arrange a call back to you.
But frankly speaking No ONE CALLS.
On 15th Sept talked with Samsung Customer Care again tried to managed to talk with Floor Supervisor with Ms Madhulika and said I need to have REFUND of my Product as I am no more interested for the repair or replacement She has provided me the Number 011-39418282 she said it’s the Refund & replacement Number of Samsung.
Tried the number for more than 5 Hrs the bells goes but no one receive the call. Just see how disgusting is the service of Samsung.
If you are thinking to Buy any Product of Samsung Just read these and decide yourself whether you want to go with Samsung or with some Better Quality Products which are available for much Cheaper Price and Better Service:-
1. How long the customer have to wait for the service?
2. Customer has paid huge amount for LCD TV i.e Rs 49, 500/- how he can afford to wait for watching the TV for 15- 20 days?
3. If the Service Engineer are not sure about the problem when it would be resolved. They should atleast provide by Stand by TV provided. But they have not done. As they say they don’t have any.
4. They Challenge they are NO 1 in LCD TV but sorry to say they don’t have the Parts for the same. As they say the parts are lying at Chennai.
5. The customer care people for Robots they just take the information from you and nothing they do. No call back is arrange for last 4-5 days.
6. All the Phone lines of Samsung either its Busy or ranking bells but they picks the call.
If you any other thing you want to ask from me for Samsung do write or call me at
Kamal Gulati
[email protected]
Ph: 9718361928
C-122, Sector-44, Noida – 201303
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