Poor Service/Fake commitment — Email Sent on: 05th Jan Remainder sent on 8th Jan (STILL NO RESPONSE)
Team:
This is with reference to Airtel Digital TV. My Customer id is XXXXXX9411.
For past few months I keep getting some issue with DTH. I take my recent compliant which logged in mid of Sep’ from Sep’2012 I was keep calling or logging issue but most of time it went unanswered. Once I logged compliant, after that I didn’t receive any call and no one visit my house to fix the problem but complaint was closed without any action/resolution.
After making compliant, I need to follow-up and send remainder but no one will turn back. I was facing this from long time and finally my issue got resolved only 16 Dec. There was promised made by call center Sr. executives, once problem got resolved they will waive off from mid of Sep’12 to last Dec’12 complete got resolved which is mid of dec’2012.
Every time that we call to customer care center I have waited 15-20 mins in waiting for call to be transferred to concerned department! We are told that in 24 hours an engineer will visit but nobody turns up. With respect to this issue I have spoken hours n hours to call center executive which is real PAIN and your FAKE promise hurt me a lot L
Again I called up call center to update them amount the resolution then I have received the from Delhi/Noida (Executive behavior was rude) office saying that they will waive off only for 5 days. When I called again to check about waiver detail your senior executive will inform me saying that I will get a call from them within 24 hrs for past 3 week. STILL I AM WAITING FOR CALLING.
My Question:
· How you have calculated 5 days waiver?
· How your executive close a call without taking any action?
· Why complaints are getting closed without customer resolution?
· what is acknowledgement you are getting from engineer? I need detail of all acknowledgement which you have marked as a ticket resolved.
· Who will pay for the time I have spent calling to you customer call center? (Which ticket cannot be raised but I have spoke to them in hours)
· How you treat your customer?
· Who is responsible for what you customer executive promised/faked us?
Details:
Ticket ID: 27019358 – 23 Dec
Ticket ID: 26047295 – 16 Nov
Ticket ID: 23688354 – 15 Sep 2012
Ticket ID: 23929134 – 20 Sep 2012
Ticket ID: 23878440 – 19 Sep 2012
Ticket ID: 23738561 – 16 Sep 2012
Mobile No. XXXXX XXXXX/XXXXX XXXXX (Even call made through my office/Home land line)
Whatever detail I have share with you. No idea how many call I have made to you customer call center.
Appreciate you prompt response.
Based on your response to this case I will move ahead for other inquiries.
P.S: If action of this email has not been taken then i will post it in other media communication & will approach Consumer Court
Thanks,
XXXXXXXX
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