I had Registered a complain with Airtel regarding My account balance which automatically gets negative in the month of Feb. From the 6th march i am logging the complains on adaily basis and i am not getting a reply there end. Every time they registeredc a complain nad tell to me that it will get resolved in 24 hrs but the same thing is not happening. I am totally mentally harrased by them.atleast 25-30 time i had talk to their customer excutive and never gets the satisfactory reply.
First problems comes when i move my airtel Digital TV connection from Mumbai to Pune and log a call for installation in pune they told me that u have to give installation charges that i had alreday paid in mumbai for Installation and de-installation. They take up my complain and provide me the slot but their exceutive do not come to my home for connection. Same thing continues for more than 2 week. In btw the time i get 4-5 slot but their engg. do not come. Fibnally i talk to their Supervisor then they finally come and do the installation.
During this installation Complain log i also log a complain regrading my balance that auto matically gets negative in feb month. For this there executive told me that this probelm arise due the onlin recharge done bu you in the month of dec. In dec i had recharge my account with 400 Rs using my HDFC bank credit Card. My accounts gets debited but airel digital TV account don get credited. So i make a recharge with 300Rs that sucessfullt gets credited to my Airtel account. Now for this 400 i had raised a complin with HDFC bank that is resolved. Now what airtel customer care are saying to me is that For that 400 ur account gets debited by default so they ask me to provide the Transaction Reference no. for that 5thdec Transaction. I had provide that also to them then they tell me that ur problem gets resolved in 24 hrs. After 24 hrs there exceutive tell to me that ur Accounts gets debited against that 400 rs that we pay to bank. I am not understandiing if that 400 Rs balance is not come to my a/c so hw shld they deduct the same. Regarding this so many time i tell the same thin to airtel executive some time they told me to write the mail, some time they told or back end team will solve. But still probelm no gets solved. I am totally irritated with this. Please look in to this matter.
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