Sir,
I am not sure whether action will be taken on this kind of service/fraud by Airtel.
My Airtel DTH cust id:3006281726.
I have taken Dth connection for 7 months free package South Value Plus with Telugu regional pack.
But it was activated with Tamil regional Package.
I called customer care to de-activate tamil regional pack and activate telugu regional pack under South Value plus. But the cutomer executive has changed the whole package to South Super value.
I raised a complaint to revert to original package on Dec 12th. The resolution time is 48 hours.
Immediately after one or two days, my connection was suspended. I have called the customer care daily but nothing happened. I had a big fight with their supervisors and escalated to grievence dept.
It got resolved on 21st dec. But reduced the number of free months to only 5 months.
I got shocked with the fraud they are doing.
I raised a complaint on 24th to correct the issue with months. Again they suspended my connection.
When asked about the status of complaint they told it is resolved.
As a customer, i lost trust in Airtel totally, I want to get my money back.
My details are :
cust name: Praveen
cust Id : 30006281726.
Date connection taken Nov 26.
contact no: 9791019250.
Hope I trust consumer complaint cour in resolving the fraud they are doing to the customers.
Regards,
Praveen
9791019250
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