I am a customer of Airtel DTH (Customer ID: 3005783426). On Mar-31, I registered a complaint (17434979) regarding my set up box not working. I was assured of same day service. The technician called and promised to be there at 12. From 12 – 5 I waited and thereafter left home for personal work. The engineer calls telling me that he is waiting at my residence. I told him to come the next day since I had waited for him for 5 hours. There after there was no call from the engineer either on Apr-1 or Apr-2. When I called customer care at 4pm on Apr-2, I was given a new complaint number (17489781) to be taken care by Apr-3. When asked why the earlier compliant was not attended to all I got was “Sorry for the inconvenience and it will be attended tomorrow”. I have called multiple times to the customer care to try and talk to a “Supervisor” but every time I get “We will call you shortly” but no one calls. Finally one supervisor comes on the call and all she had to say "Let me look into the issue before committing on any date".
I finally wrote to Airtel Nodal office and got a call from nodal office stating the issue would be resolved by Apr-3. I even called a supervisor (Arun) who committed to replacing the setup box by today, Apr-4.
Today, Apr-4
@ 10am, I get a call now from another engineer stating he wants to come to my residence now. Asking for why he didn’t come yesterday, he told he was told about the issue today only.
@4pm, an engineer is at my house, stating that he doesn’t have a replacement and will be able to give it only tomorrow. My wife spoke to his supervisor, Arun and he tells my wife “I don’t know who spoke to your husband, I had never committed to any delivery by today”.
Even the officer from nodal office is not reachable on phone as his phone is on “DO NOT DISTURB” mode. Would appreciate if this can be resolved at the earliest.
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