1. I wanted to adopt DTH for my Sony 40" 3D TV. While brooding over as to which Service Provider I should consider for the best service-Technical Quality/Best max. Pack/Real HD channels etc, the TOI report dated Aug.14th came quite handy which recommended Airtel DTH as the best among all DTH Service Providers. I decided to go in for Airtel DTH- South Ultra Pack & HD Set Top Box with recording facility.
2. Then I googled Airtel DTH website & registered myself.
3. I immediately got a call from one Mr. Tasdeeq Ahmed, Sales Advisor email id [email protected]. I had a serious of discussions/email exchange from 13th Sep to Sep 20, with M/S Tasdeeq Ahmed/Nadeem of vriti interactive.com. After these discussions & clarifications, I finally decided to go in for "south ultra' Pack. I was quoted Rs.7950/- for south ultra pack DVD/DVR Set top box. Subsequently I was given Rs.150/-discount & Rs.250/-Cash back on Sep 20/- only if paid online. I was asked to make payment to http://connectindia.in/checkout.htm. Accordingly I paid through Net on sep. 20th. I got receipt of same. I was advised I will receive Id no & Ref No. I was also told I will get a phone call for installation & the installation would be done within 24 to 48 hrs.
4. I haven't got any phone call for installation/Ref. No/ID No even after 2 days. I tried to contact Mr. Tasdeeq Ahmed on phone no.911204087620 & 01204087614 (the nos from which I was contacted by Mr. Ahmed till I made payment). First few phone calls used to get disconnected abruptly. Subsequently there was a message” there is no such phone no” My repeated EMs to Mr. Tasdeeq Ahmed didn't elicit any response.
5. I am appalled at the callous attitude of M/s Vriti interactive. This party, who were continuously pestering me till sep.20th for payment towards the pack/HD Set top box I had opted & till the actual payment was made, were not at all responding to phone calls/EMs made after payment.
6. When I googled to site"Airtel HD DTH Complaints & Reviews - Airtel HD DTH - Vriti interactive fraud”, I noted as to how many persons have been cheated & duped by vriti interactive/connect India.
7. Are these parties-Vriti interactive/connect India bonafide parties outsourced by Airtel DTH? Then why this callous attitude? It is badly tarnishing the fair image of Airtel.
8. How can AIRTEL, which is supposed to be such a popular/efficient/large entity, afford this negligence & unethical attitude? I sincerely hope I am not one of the enormous persons duped by these Agencies.
9. I seek your intervention. Kindly immediately respond to my this grievance & ensure that I am provided the promised service, payment for which has been made on 20/9 : 12 month provision of South ultra pack HD/DVD Set top Box/free installation 250/- cash back.
10. I am attaching the series of mail communication with the person from Vriti (Mr. Tasdeeq Ahmed) and also the payment confirmation mail which I recd. after making the online payment of Rs. 7800
0 comments