1. I booked e ticket on 09 Feb PNR 2631584816 for Sampark Kranti from Bhopal to Secunderabad.
2. Till 18 Mar 2300h the status of this ticket was WL 3, 4, 5.
5. Inspite of booking this ticket on 09 Feb 10 there was no change in my status till 18 Mar midnight. Thus keeping me hanging till last minute
4. Per force on 17 Mar, I had to book a tatkal e ticket PNR 2631584816 for DAKSHIN Exp, the timings of which did not suit me since my family had to travel from Sagar to Bhopal without any connecting train for Dakshin exp.
5. At time of booking of tatkal e ticket no warning was given to me that this ticket cannot be cancelled and no refund is applicable.
4. On 18 Mar at 2300h, PNR 2631584816 got confirmed.
5. Sampark Kranti being the preferred train because of timing and connectivity, I decided to cancel DAKSHIN EXPRESS TICKET.
7. To my surprise, I am told that I cannot get any refund on tatkal confirmed ticket.
8. This denies my right to cancel a confirmed ticket and that too because of circumstances created by railways.
9. Rules are to respected but exception to the rules need to be viewed case to case and accordingly handled.
10. Please clarify the following:-
(a) Why there was no change in my WL status for more than 40 days when reservation and cancellation status is updated online.
(b) Why charts were updated at 2300h on 18 Mar when departure of the train is at 0700h on 19 Mar.
(c) Why no warning is given to the customer that no refund is applicable for booking a confirmed tatkal e ticket.
(c) Why right of cancellation is denied to a tatkal passenger prior to departure of the train.
11. I would request this issue to be handled deliberately and refund granted.
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