Sir,
I've been following up with IRCTC helpline on this issue for last one week. I tried cancelling the subject PNR. There was an amendmend in my email id which was registered in the IRCTC website. But am not get the edit link in my ID. I've been requesting them to cancel the PNR. Even after providing all the identity details like DOB etc, am not getting a response from them. Refer appended chain of mails. Pl help in getting this sorted out. Thanx in advance for your support.
Regards,
Deepak
%%%%%%%%%%%%%_
From: Mohandas, Deepak
Sent: Tuesday, May 12 11:04 AM
To: 'etickets'
Subject: FW: Email From IRCTC... Cancellation of PNR # 4306767254
Hi,
Am yet to receive a response on this. Also ensure refund of ticket fare without fail.
If don’t see a response from you by today, I’ll be forced to escalate to Central Railway Minister’s office with the names of the executives who handled this complaint. This is not the kind of service expected from the National Railway Customer Service team.
Regards,
Deepak
%%%%%%%%%%%%%_
From: Mohandas, Deepak
Sent: Monday, May 11 5:31 PM
To: 'eticket'
Subject: FW: Email From IRCTC... Cancellation of PNR # 4306767254
Hi,
Pl revert for the below email at the earliest.
Regards,
Deepak
%%%%%%%%%%%%%_
From: Mohandas, Deepak
Sent: Monday, May 11 11:16 AM
To: 'eticket'
Subject: RE: Email From IRCTC... Cancellation of PNR # 4306767254
Hi,
Am fed up repeating the same point again & again. Can’t you guys understand English? Why don’t you read the entire chain of emails & then respond. I’ve been writing to you guys from last Thursday onwards regarding the same issue. Pl get someone who has some bit of common sense to look into this issue & respond.
Once again am repeating the same story here:-
Pl note that my official Email ID which is registered in id profile of
IRCTC): Deepak. [email protected] is now amended as Deepak. [email protected]. Also note that am not finding any option to amend my registered Email ID in my
ID profile of IRCTC. Refer my previous emails. So pl process the request for cancellation & refund of ticket fare basis this email.
Here are the details you need:-
Old email id: Deepak. [email protected]
Amended email id (the same old email id): Deepak. [email protected]
Name: Deepak Mohandas
Date of birth: 20/7/1974
Address:
Flat H, Sri Venkateshwara Apartment, Door No.19, Krishnapuram Street,
Choolaimedu, Chennai 600094
Contact Number: 98414 02662
PNR No 4306767254
Train No 2007 Train Name SHATABDI EXP
From MAS To MYS
Date 09-5 Class CC
Boarding Point MAS Reservation Upto MYS
Quota General
S# Name Age Sex Seat/Berth Coach Status
1 DEEPAK MOHANDAS 034 Male 0015 C5 CONFIRM
2 NIMEETHA CHANDRA 027 Female 0014 C5 CONFIRM
Total Fare 00001310
Also find below my previous communication of the same issue.
From: Mohandas, Deepak
Sent: Friday, May 08 11:32 AM
To: 'eticket'
Subject: RE: Email From IRCTC
Hi,
Pl note that my official Email ID which is registered in id profile of IRCTC): Deepak. [email protected] is now amended as Deepak. [email protected]. Also note that am not finding any option to amend my registered Email ID in my ID profile of IRCTC. Refer below screen shot for your reference. So pl process the request for cancellation & refund of ticket fare basis this email.
Regards,
Deepak Mohandas
Mobile 9841402662
%%%%%%%%%%%%%_
From: eticket [mailto: [email protected]]
Sent: Thursday, May 07 7:05 PM
To: Mohandas, Deepak
Subject: Re: Email From IRCTC
Dear Customer,
Original E-mail ID: Deepak. [email protected]
Thank you for using IRCTC's online rail ticket booking services. Please note that if you are not able to cancel your ticket for any reason please send us a mail from that same email id which is() mentioned in your id profile of IRCTC, so that we verify the authenticity of the mail and cancel it from here.
Regards,
Shailender,
[email protected]
www.irctc.co.in
Mohandas, Deepak wrote:
Hi,
I would like to cancel these 2 tickets with immediate effect. Request you to refund the ticket fare to my card account after deduction of cancellation charge & confirm.
Thanking you in advance.
Regards,
Deepak
Mobile: 98414 02662
%%%%%%%%%%%%%_
From: [email protected] [mailto: [email protected]]
Sent: Thursday, April 23 4:16 PM
To: Mohandas, Deepak
Subject: Email From IRCTC
Dear Customer,
Thank you for using IRCTC's online rail reservation facility. Your e-ticket has been booked and the details are indicated below.
Please take a printout of the Electronic Reservation Slip (ERS) OF YOUR TICKET FROM YOUR Booked Tickets History page. You will carry this printout along with the one of the five photo identity cards (Voter identity card / Passport / Pan card / Driving license / Photo I/d card of Central / State Government issued to their employees) during train journey in original. Both these will be examined by ticket checking staff on stations/trains for verification purpose.
Click here to claim your Free Personal
Accident Insurance worth INR 1, 00, 000.
Booking details:
PNR No 4306767254
Train No 2007 Train Name SHATABDI EXP
From MAS To MYS
Date 09-5 Class CC
Boarding Point MAS Reservation Upto MYS
Quota General
S# Name Age Sex Seat/Berth Coach Status
1 DEEPAK MOHANDAS 034 Male 0015 C5 CONFIRM
2 NIMEETHA CHANDRA 027 Female 0014 C5 CONFIRM
Total Fare 00001310
Regards
Deepak
%%%%%%%%%%%%%_
From: eticket [mailto: [email protected]]
Sent: Friday, May 08 7:19 PM
To: Mohandas, Deepak
Subject: Re: Email From IRCTC
Dear Customer,
Please send us a mail from that same email id Deepak. [email protected] which is mentioned in your profile of IRCTC, so that we verify the authenticity of the mail and cancel it from here.
Regards,
Amit Sumitra.
[email protected]
www.irctc.co.in
Mohandas, Deepak wrote:
Hi,
Pl request you to cancel the tickets booked under PNR No: 4306767254 as well. Refer attached email.
PNR No 4306767254
Train No 2007 Train Name SHATABDI EXP
From MAS To MYS
Date 09-5 Class CC
Boarding Point MAS Reservation Upto MYS
Quota General
S# Name Age Sex Seat/Berth Coach Status
1 DEEPAK MOHANDAS 034 Male 0015 C5 CONFIRM
2 NIMEETHA CHANDRA 027 Female 0014 C5 CONFIRM
Total Fare 00001310
Regards,
Deepak
%%%%%%%%%%%%%_
From: etickets [mailto: [email protected]]
Sent: Friday, May 08 5:24 PM
To: Mohandas, Deepak
Subject: Re: Email From IRCTC
Dear Customer,
Thank you for using IRCTC's online rail ticket booking services.
Please note that as per your request your Ticket has been cancelled from IRCTC and the refund amount will be credited to your respective account.
PNR Number 4206767595 Transaction Id 0110096352
Deepak Mohandas * 34 Male Window Seat Non_Veg No CAN/MOD
Thanks & Regards,
Sanjay Mahana,
[email protected]
www.irctc.co.in
Mohandas, Deepak wrote:
Hi,
Here are the details you need:-
Old email id: Deepak. [email protected]
Amended email id (the same old email id): Deepak. [email protected]
Name: Deepak Mohandas
Date of birth: 20/7/1974
Address:
Flat H, Sri Venkateshwara Apartment, Door No.19, Krishnapuram Street,
Choolaimedu, Chennai 600094
Contact Number: 98414 02662
Regards
Deepak
&--Original Message&--
From: eticket [mailto: [email protected]]
Sent: Friday, May 08 2:28 PM
To: Mohandas, Deepak
Subject: Re: Email From IRCTC
Dear Customer,
Kindly note that your email id is still not changed so please update
your email id. And
Please send us you profile details i.e name, date of birth, address,
contact number so that we check the authenticity of the mail and do the
cancellation here.
Thanks & Regards
Poonam
[email protected]
www.irctc.co.in
Mohandas, Deepak wrote:
Hi,
Pl note that my official Email ID which is registered in id profile of
IRCTC): Deepak. [email protected]
is now amended as
Deepak. [email protected]. Also note
that am not finding any option to amend my registered Email ID in my
ID profile of IRCTC. Refer below screen shot for your reference. So pl
process the request for cancellation & refund of ticket fare basis
this email.
Regards,
Deepak Mohandas
Mobile 9841402662
&&&&&&&&&&&&&&&&&&&&&&&&
*From:* eticket [mailto: [email protected]]
*Sent:* Thursday, May 07 7:05 PM
*To:* Mohandas, Deepak
*Subject:* Re: Email From IRCTC
Dear Customer,
Original E-mail ID: Deepak. [email protected]
Thank you for using IRCTC's online rail ticket booking services.
Please note that if you are not able to cancel your ticket for any
reason please send us a mail from that same email id which is()
mentioned in your id profile of IRCTC, so that we verify the
authenticity of the mail and cancel it from here.
Regards,
Shailender,
[email protected]
www.irctc.co.in
Mohandas, Deepak wrote:
Hi,
I would like to cancel this ticket with immediate effect. Request you
to refund the ticket fare to my card account after deduction of
cancellation charge & confirm.
Thanking you in advance.
Regards,
Deepak
Mobile: 98414 02662
&&&&&&&&&&&&&&&&&&&&&&&&
*From:* [email protected]
[mailto: [email protected]]
*Sent:* Thursday, April 23 4:27 PM
*To:* Mohandas, Deepak
*Subject:* Email From IRCTC
Dear Customer,
Thank you for using IRCTC's online rail reservation facility.
Your e-ticket has been booked and the details are indicated below.
Please take a printout of the Electronic Reservation Slip (ERS) OF
YOUR TICKET FROM YOUR Booked Tickets History page. You will carry this
printout along with the one of the five photo identity cards (Voter
identity card / Passport / Pan card / Driving license / Photo I/d card
of Central / State Government issued to their employees) during train
journey in original. Both these will be examined by ticket checking
staff on stations/trains for verification purpose.
Click here to claim your Free Personal
Accident Insurance worth INR 1, 00, 000.
Booking details:
*PNR No *
4206767595
*Train No*
2008
*Train Name *
SHATABDI EXP
*From*
MYS
*To*
MAS
*Date*
09-5
*Class*
CC
*Boarding Point*
MYS
*Reservation Upto*
MAS
*Quota *
General
S#
Name
Age
Sex
Seat/Berth
Coach
Status
1
DEEPAK MOHANDAS
034
Male
0061
C1
CONFIRM
Total Fare
00000695
For cancellation of your ticket, please log in to your account, select
the PNR you wish to cancel and cancel your ticket online. Cancellation
of your e-Ticket is possible only on the website www.irctc.co.in
, and is NOT possible on PRS
Counters. Cancellation can be done till the time of chart preparation
for the train which is normally 4 to 6 hours before the scheduled
departure of the train from the train originating station.(For trains
starting up to 12 in the afternoon the chart preparation is usually
done on the previous night).
You can cancel any of the passenger names from the list of passengers
on this ticket without affecting the ticket as a whole.
For CHANGE OF BOARDING STATION & CHANGE IN NAME customer can now
approach the nearest Railway Reservation Office with
? ElectronicReservation Slip? print out and photo identity proof
mentioned in the? Electronic Reservation Slip? at least 24 hours
before the scheduled departure of train as per existing Railway rules.
Once you have cancelled your ticket, the fresh details and changes
made by you will be available on the Cancelled e-Tickets History (as a
link to site) The refund amount due to you after cancellation will be
credited back to the same account which you had used for booking the
ticket.
Now users can check their refund status online by clicking 'Refund
status' link after logging in. If by any reason you are unable to
cancel your ticket on the website till the time of charting and also
unable to perform the journey, please send a mail to
[email protected] at the earliest
giving the details of your claim. We will represent your case with the
Railways Claims Wing. However since this is a long drawn-out process.
If the user wishes to cancel his E-ticket, he can do so till the time
of chart preparation for the train (which is normally 4 to 6 hours
before the scheduled departure of the train from the train originating
station.(For trains starting up to 12 noon the chart preparation is
usually done on the previous night). Similarly these and any other
claims/contingencies on this e-ticket may be conveyed to us at
[email protected] for processing. For
any further assistance, please contact us at us at 24*7 Hrs. Customer
Support at 011-23340000, MON - SAT (10 AM - 6 PM)
011-23345500/4787/4773/5800/8539/8543, Chennai Customer Care 044 -
25300000 or mail us at [email protected].
Just dial 139 from your landline, mobile & CDMA phones for railway
enquiries.
*************************** Information******************************
For any enquiries or information regarding your transaction with
IRCTC, do not
provide your credit/debit card details by any means to IRCTC. All your
queries
can be replied on the basis of 10 digit IRCTC Transaction id/ PNR
no./User id.
IRCTC does not store the credit/debit card information in any form
during the transaction.
******************************************************************
Warm Regards,
[email protected]
This email and any attachments are confidential and may also be
privileged. If you are not the addressee, do not disclose, copy,
circulate or in any other way use or rely on the information contained
in this email or any attachments. If received in error, notify the
sender immediately and delete this email and any attachments from your
system. Emails cannot be guaranteed to be secure or error free as the
message and any attachments could be intercepted, corrupted, lost,
delayed, incomplete or amended. Standard Chartered PLC and its
subsidiaries do not accept liability for damage caused by this email or
any attachments and may monitor email traffic.
Standard Chartered PLC is incorporated in England with limited
liability under company number 966425 and has its registered office at 1
Aldermanbury Square, London, EC2V 7SB.
Standard Chartered Bank ("SCB") is incorporated in England with
limited liability by Royal Charter 1853, under reference ZC18. The
Principal Office of SCB is situated in England at 1 Aldermanbury Square,
London EC2V 7SB. In the United Kingdom, SCB is authorised and regulated
by the Financial Services Authority under FSA register number 114276.
If you are receiving this email from SCB outside the UK, please click
http://www.standardchartered.com/global/email_disclaimer.html to refer
to the information on other jurisdictions.
This email and any attachments are confidential and may also be
privileged. If you are not the addressee, do not disclose, copy,
circulate or in any other way use or rely on the information contained
in this email or any attachments. If received in error, notify the
sender immediately and delete this email and any attachments from your
system. Emails cannot be guaranteed to be secure or error free as the
message and any attachments could be intercepted, corrupted, lost,
delayed, incomplete or amended. Standard Chartered PLC and its
subsidiaries do not accept liability for damage caused by this email or
any attachments and may monitor email traffic.
Standard Chartered PLC is incorporated in England with limited
liability under company number 966425 and has its registered office at 1
Aldermanbury Square, London, EC2V 7SB.
Standard Chartered Bank ("SCB") is incorporated in England with
limited liability by Royal Charter 1853, under reference ZC18. The
Principal Office of SCB is situated in England at 1 Aldermanbury Square,
London EC2V 7SB. In the United Kingdom, SCB is authorised and regulated
by the Financial Services Authority under FSA register number 114276.
If you are receiving this email from SCB outside the UK, please click
http://www.standardchartered.com/global/email_disclaimer.html to refer
to the information on other jurisdictions.
This email and any attachments are confidential and may also be privileged. If you are not the addressee, do not disclose, copy, circulate or in any other way use or rely on the information contained in this email or any attachments. If received in error, notify the sender immediately and delete this email and any attachments from your system. Emails cannot be guaranteed to be secure or error free as the message and any attachments could be intercepted, corrupted, lost, delayed, incomplete or amended. Standard Chartered PLC and its subsidiaries do not accept liability for damage caused by this email or any attachments and may monitor email traffic.
Standard Chartered PLC is incorporated in England with limited liability under company number 966425 and has its registered office at 1 Aldermanbury Square, London, EC2V 7SB.
Standard Chartered Bank ("SCB") is incorporated in England with limited liability by Royal Charter 1853, under reference ZC18. The Principal Office of SCB is situated in England at 1 Aldermanbury Square, London EC2V 7SB. In the United Kingdom, SCB is authorised and regulated by the Financial Services Authority under FSA register number 114276.
If you are receiving this email from SCB outside the UK, please click http://www.standardchartered.com/global/email_disclaimer.html to refer to the information on other jurisdictions.
%%%%%%%%%%%%%_
Subject:
RE: Email From IRCTC
From:
"Mohandas, Deepak"
Date:
Fri, 8 May 11:32:05 0530
To:
"eticket"
To:
"eticket"
Hi,
Pl note that my official Email ID which is registered in id profile of IRCTC): Deepak. [email protected] is now amended as Deepak. [email protected]. Also note that am not finding any option to amend my registered Email ID in my ID profile of IRCTC. Refer below screen shot for your reference. So pl process the request for cancellation & refund of ticket fare basis this email.
Regards,
Deepak Mohandas
Mobile 9841402662
%%%%%%%%%%%%%_
From: eticket [mailto: [email protected]]
Sent: Thursday, May 07 7:05 PM
To: Mohandas, Deepak
Subject: Re: Email From IRCTC
Dear Customer,
Original E-mail ID: Deepak. [email protected]
Thank you for using IRCTC's online rail ticket booking services. Please note that if you are not able to cancel your ticket for any reason please send us a mail from that same email id which is() mentioned in your id profile of IRCTC, so that we verify the authenticity of the mail and cancel it from here.
Regards,
Shailender,
[email protected]
www.irctc.co.in
Mohandas, Deepak wrote:
Hi,
I would like to cancel these 2 tickets with immediate effect. Request you to refund the ticket fare to my card account after deduction of cancellation charge & confirm.
Thanking you in advance.
Regards,
Deepak
Mobile: 98414 02662
%%%%%%%%%%%%%_
From: [email protected] [mailto: [email protected]]
Sent: Thursday, April 23 4:16 PM
To: Mohandas, Deepak
Subject: Email From IRCTC
Dear Customer,
Thank you for using IRCTC's online rail reservation facility. Your e-ticket has been booked and the details are indicated below.
Please take a printout of the Electronic Reservation Slip (ERS) OF YOUR TICKET FROM YOUR Booked Tickets History page. You will carry this printout along with the one of the five photo identity cards (Voter identity card / Passport / Pan card / Driving license / Photo I/d card of Central / State Government issued to their employees) during train journey in original. Both these will be examined by ticket checking staff on stations/trains for verification purpose.
Click here to claim your Free Personal
Accident Insurance worth INR 1, 00, 000.
Booking details:
PNR No 4306767254
Train No 2007 Train Name SHATABDI EXP
From MAS To MYS
Date 09-5 Class CC
Boarding Point MAS Reservation Upto MYS
Quota General
S# Name Age Sex Seat/Berth Coach Status
1 DEEPAK MOHANDAS 034 Male 0015 C5 CONFIRM
2 NIMEETHA CHANDRA 027 Female 0014 C5 CONFIRM
Total Fare 00001310
For cancellation of your ticket, please log in to your account, select the PNR you wish to cancel and cancel your ticket online. Cancellation of your e-Ticket is possible only on the website www.irctc.co.in, and is NOT possible on PRS Counters. Cancellation can be done till the time of chart preparation for the train which is normally 4 to 6 hours before the scheduled departure of the train from the train originating station.(For trains starting up to 12 in the afternoon the chart preparation is usually done on the previous night).
You can cancel any of the passenger names from the list of passengers on this ticket without affecting the ticket as a whole.
For CHANGE OF BOARDING STATION & CHANGE IN NAME customer can now approach the nearest Railway Reservation Office with? ElectronicReservation Slip? print out and photo identity proof mentioned in the? Electronic Reservation Slip? at least 24 hours before the scheduled departure of train as per existing Railway rules.
Once you have cancelled your ticket, the fresh details and changes made by you will be available on the Cancelled e-Tickets History (as a link to site) The refund amount due to you after cancellation will be credited back to the same account which you had used for booking the ticket.
Now users can check their refund status online by clicking 'Refund status' link after logging in. If by any reason you are unable to cancel your ticket on the website till the time of charting and also unable to perform the journey, please send a mail to [email protected] at the earliest giving the details of your claim. We will represent your case with the Railways Claims Wing. However since this is a long drawn-out process. If the user wishes to cancel his E-ticket, he can do so till the time of chart preparation for the train (which is normally 4 to 6 hours before the scheduled departure of the train from the train originating station.(For trains starting up to 12 noon the chart preparation is usually done on the previous night). Similarly these and any other claims/contingencies on this e-ticket may be conveyed to us at [email protected] for processing. For any further assistance, please contact us at us at 24*7 Hrs. Customer Support at 011-23340000, MON - SAT (10 AM - 6 PM) 011-23345500/4787/4773/5800/8539/8543, Chennai Customer Care 044 - 25300000 or mail us at [email protected].
Just dial 139 from your landline, mobile & CDMA phones for railway enquiries.
*************************** Information******************************
For any enquiries or information regarding your transaction with IRCTC, do not
provide your credit/debit card details by any means to IRCTC. All your queries
can be replied on the basis of 10 digit IRCTC Transaction id/ PNR no./User id.
IRCTC does not store the credit/debit card information in any form during the transaction.
******************************************************************
Warm Regards,
[email protected]
This email and any attachments are confidential and may also be privileged. If you are not the addressee, do not disclose, copy, circulate or in any other way use or rely on the information contained in this email or any attachments. If received in error, notify the sender immediately and delete this email and any attachments from your system. Emails cannot be guaranteed to be secure or error free as the message and any attachments could be intercepted, corrupted, lost, delayed, incomplete or amended. Standard Chartered PLC and its subsidiaries do not accept liability for damage caused by this email or any attachments and may monitor email traffic.
Standard Chartered PLC is incorporated in England with limited liability under company number 966425 and has its registered office at 1 Aldermanbury Square, London, EC2V 7SB.
Standard Chartered Bank ("SCB") is incorporated in England with limited liability by Royal Charter 1853, under reference ZC18. The Principal Office of SCB is situated in England at 1 Aldermanbury Square, London EC2V 7SB. In the United Kingdom, SCB is authorised and regulated by the Financial Services Authority under FSA register number 114276.
If you are receiving this email from SCB outside the UK, please click http://www.standardchartered.com/global/email_disclaimer.html to refer to the information on other jurisdictions.
This email and any attachments are confidential and may also be privileged. If you are not the addressee, do not disclose, copy, circulate or in any other way use or rely on the information contained in this email or any attachments. If received in error, notify the sender immediately and delete this email and any attachments from your system. Emails cannot be guaranteed to be secure or error free as the message and any attachments could be intercepted, corrupted, lost, delayed, incomplete or amended. Standard Chartered PLC and its subsidiaries do not accept liability for damage caused by this email or any attachments and may monitor email traffic.
Standard Chartered PLC is incorporated in England with limited liability under company number 966425 and has its registered office at 1 Aldermanbury Square, London, EC2V 7SB.
Standard Chartered Bank ("SCB") is incorporated in England with limited liability by Royal Charter 1853, under reference ZC18. The Principal Office of SCB is situated in England at 1 Aldermanbury Square, London EC2V 7SB. In the United Kingdom, SCB is authorised and regulated by the Financial Services Authority under FSA register number 114276.
If you are receiving this email from SCB outside the UK, please click http://www.standardchartered.com/global/email_disclaimer.html to refer to the information on other jurisdictions.
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