Hi
I had sent various reminders to the Railway department regarding my refund since the past 1 year, but have been receiving the following reply everytime -
"Sorry for the inconvenience. Kindly note that your refund case of PNR No. 4202209268 has been forwarded to CCM/Central Railway on dt. 29.04.09. We have already issued Reminder No. 1 dt. 09.04.09 to concerned railway to chase up the case. But despite reminder refund yet not received from the concerned railway. Now we are sending a Reminder No. 2 dt. 07.05.09 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.."
This seems to be an auto response and I feel that the Railway dept is not bothered to even look at this case uptil now. According to railway policy, they assure a refund within 90 days of cancelling a ticket and this case is well above 1 year now! This behaviour is completely unacceptable and I really need to get this matter sorted immediately.
I request you to look into this matter and help me in getting my refund back. Pl view the follow- up email for more details.
Regards
Kavita
Below is the follow-up email that I had with the Railway department:
Hi
I have sent various reminders to your department regarding my refund since the past 6 months, but have been receiving the following reply everytime -
"Sorry for the inconvenience. Kindly note that your refund case of PNR No. 4202209268 has been forwarded to CCM/Central Railway on dt. 29.04.09. We have already issued Reminder No. 1 dt. 09.04.09 to concerned railway to chase up the case. But despite reminder refund yet not received from the concerned railway. Now we are sending a Reminder No. 2 dt. 07.05.09 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.."
This seems to be an auto response and I feel that you have not bothered to even look at this case uptil now. According to your policy, you assure a refund within 90 days of cancelling a ticket and this case is well above 180 days now! This behaviour is completely unacceptable and I really need to get this matter sorted immediately.
I request you to look into this matter and issue a refund immediately, OR I may be forced to take legal action against your department.
Regards
Kavita
On Thu, May 7 at 3:23 PM, TDR wrote:
Dear customer,
Sorry for the inconvenience. Kindly note that your refund case of PNR No. 4202209268 has been forwarded to CCM/Central Railway on dt. 29.04.09. We have already issued Reminder No. 1 dt. 09.04.09 to concerned railway to chase up the case. But despite reminder refund yet not received from the concerned railway. Now we are sending a Reminder No. 2 dt. 07.05.09 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account..
Regards,
Ved Prakash
[email protected]
Ph: 011- 23345900
&&&- Forwarded message &&&-
From: Kavita Shetty
To: TDR
Date: Tue, 5 May 15:23:47 0530
Subject: Re: [Fwd: [Fwd: Re: Request for reversal of ticket PNR NO- 4202209268]]
Hi
I still didnt hear anything from you. Its been more then 5 months and I haven't received the refund. Can you pl look into this matter
Regards
Kavita
On Thu, Apr 9 at 3:31 PM, TDR wrote:
Dear customer,
Sorry for the inconvenience. Kindly note that your refund case of PNR No. 4202209268 has been forwarded to CCM/Central Railway on dt. 29.11.08. Refund yet not received from concerned railway, so we are sending a reminder with all the papers pertaining to your refund case to concerned railway on dt. 09.04.09 to chase up the cases. As soon as refund, if any, received it will be credited to your card account..
Regards,
Ved Prakash
[email protected]
Ph: 011- 23345900
&&&- Forwarded message &&&-
From: eticket
To: tdrprocess
Date: Mon, 06 Apr 20:24:32 0530
Subject: [Fwd: Re: Request for reversal of ticket PNR NO- 4202209268]
Dear Team,
Plz see the matter.
Regards,
Neyazul,
[email protected]
www.irctc.co.in
&&-- Original Message &&-- Subject: Re: Request for reversal of ticket PNR NO- 4202209268
Date: Mon, 6 Apr 16:28:08 0530
From: Kavita Shetty
To: etickets
References:
Hi,
I had requested for a reversal (Pl view the follow-up email). Its more then 90 days and I still didn't get the amount back.. Pl look into this matter or contact me at 9820847725.
Regards
Kavita
On Thu, Nov 27 at 11:47 AM, etickets wrote:
Dear Customer,
Thanks for showing interest in our site. Kindly note that e-ticket cancellation can be done up to the chart preparation, after making chart e-ticket cancellation not allowed. In this case we are forwarding your case to railways for the TDR process. Railways check all the matters and decide what amount should be refunded and this all process takes 90 days or more. Once the railways refunded your amount, we will credited to your same account.
NOTE: Now you can file the TDR at our website by following below steps:
1. Login to irctc.co.in
2. Click on File TDR link under “My transactions” and select the PNRno.
3. Fill the required details and click on submit button.
Regards,
Kumkum Sharma.
[email protected]
www.irctc.co.in
&-- Original Message &--
From: Kavita Shetty
To: [email protected]
Sent: Wednesday, November 26 5:06 PM
Subject: Request for reversal of ticket PNR NO- 4202209268
Hi,
I had booked online ticket from Tirupati to Mumbai on 06-Nov (View the below details or check the attachment). When I checked the status on Sunday 16/11 it was partially confirmed (1 ticket was confirmed out of 4 tickets). Since the ticket was not completely confirmed, we didn't board the train. I checked my credit card account today and the booking amount for this ticket was not reversed. I would request you to reverse the amount at the earliest.
Transaction ID: 0074895199
PNR No : 4202209268
Train No. & Name: 6382/CAPE MUMBAI EXP
Date of Journey:17-Nov
Class: 3A
Date of Booking:06-Nov 12:12:07 PM
Date of Boarding:17-Nov
From: TIRUPATI (TPTY)
To: MUMBAI CST (CSTM)
Distance: 1152 KM
Boarding: TIRUPATI (TPTY)
Resv Upto: MUMBAI CST (CSTM)
Quota: General
Scheduled Departure: 03:25
Total Fare: Rs 3759.00
Adult: 4 Child: 0
*Departure time printed on the ERS is liable to change. New time table from 01-07 SNO.
Name
Age
Sex
Status/ Coach No/ Seat No
1.
Gunapal Shetty
62
Male
RLWL 5 / / 0000
2.
Vishwnath Shetty
45
Male
RLWL 6 / / 0000
3.
Krishni Shetty
56
Female
RLWL 7 / / 0000
4.
Kavita Shetty
30
Female
RLWL 8 / / 0000
--
Reply Reply to all Forward
Reply
|Kavita Shetty to TDR, etickets
show details Sep 1
I still didnt get any refund on the same. Can u pl check the status
Regards
Kavita
- Show quoted text -
On Tue, May 19 at 5:04 AM, Kavita Shetty wrote:
Hi
I have sent various reminders to your department regarding my refund since the past 6 months, but have been receiving the following reply everytime -
"Sorry for the inconvenience. Kindly note that your refund case of PNR No. 4202209268 has been forwarded to CCM/Central Railway on dt. 29.04.09. We have already issued Reminder No. 1 dt. 09.04.09 to concerned railway to chase up the case. But despite reminder refund yet not received from the concerned railway. Now we are sending a Reminder No. 2 dt. 07.05.09 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.."
This seems to be an auto response and I feel that you have not bothered to even look at this case uptil now. According to your policy, you assure a refund within 90 days of cancelling a ticket and this case is well above 180 days now! This behaviour is completely unacceptable and I really need to get this matter sorted immediately.
I request you to look into this matter and issue a refund immediately, OR I may be forced to take legal action against your department.
Regards
Kavita
On Thu, May 7 at 3:23 PM, TDR wrote:
Dear customer,
Sorry for the inconvenience. Kindly note that your refund case of PNR No. 4202209268 has been forwarded to CCM/Central Railway on dt. 29.04.09. We have already issued Reminder No. 1 dt. 09.04.09 to concerned railway to chase up the case. But despite reminder refund yet not received from the concerned railway. Now we are sending a Reminder No. 2 dt. 07.05.09 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account..
Regards,
Ved Prakash
[email protected]
Ph: 011- 23345900
&&&- Forwarded message &&&-
From: Kavita Shetty
To: TDR
Date: Tue, 5 May 15:23:47 0530
Subject: Re: [Fwd: [Fwd: Re: Request for reversal of ticket PNR NO- 4202209268]]
Hi
I still didnt hear anything from you. Its been more then 5 months and I haven't received the refund. Can you pl look into this matter
Regards
Kavita
On Thu, Apr 9 at 3:31 PM, TDR wrote:
Dear customer,
Sorry for the inconvenience. Kindly note that your refund case of PNR No. 4202209268 has been forwarded to CCM/Central Railway on dt. 29.11.08. Refund yet not received from concerned railway, so we are sending a reminder with all the papers pertaining to your refund case to concerned railway on dt. 09.04.09 to chase up the cases. As soon as refund, if any, received it will be credited to your card account..
Regards,
Ved Prakash
[email protected]
Ph: 011- 23345900
&&&- Forwarded message &&&-
From: eticket
To: tdrprocess
Date: Mon, 06 Apr 20:24:32 0530
Subject: [Fwd: Re: Request for reversal of ticket PNR NO- 4202209268]
Dear Team,
Plz see the matter.
Regards,
Neyazul,
[email protected]
www.irctc.co.in
&&-- Original Message &&-- Subject: Re: Request for reversal of ticket PNR NO- 4202209268
Date: Mon, 6 Apr 16:28:08 0530
From: Kavita Shetty
To: etickets
References:
Hi,
I had requested for a reversal (Pl view the follow-up email). Its more then 90 days and I still didn't get the amount back.. Pl look into this matter or contact me at 9820847725.
Regards
Kavita
On Thu, Nov 27 at 11:47 AM, etickets wrote:
Dear Customer,
Thanks for showing interest in our site. Kindly note that e-ticket cancellation can be done up to the chart preparation, after making chart e-ticket cancellation not allowed. In this case we are forwarding your case to railways for the TDR process. Railways check all the matters and decide what amount should be refunded and this all process takes 90 days or more. Once the railways refunded your amount, we will credited to your same account.
NOTE: Now you can file the TDR at our website by following below steps:
1. Login to irctc.co.in
2. Click on File TDR link under “My transactions” and select the PNRno.
3. Fill the required details and click on submit button.
Regards,
Kumkum Sharma.
[email protected]
www.irctc.co.in
&-- Original Message &--
From: Kavita Shetty
To: [email protected]
Sent: Wednesday, November 26 5:06 PM
Subject: Request for reversal of ticket PNR NO- 4202209268
Hi,
I had booked online ticket from Tirupati to Mumbai on 06-Nov (View the below details or check the attachment). When I checked the status on Sunday 16/11 it was partially confirmed (1 ticket was confirmed out of 4 tickets). Since the ticket was not completely confirmed, we didn't board the train. I checked my credit card account today and the booking amount for this ticket was not reversed. I would request you to reverse the amount at the earliest.
Transaction ID: 0074895199
PNR No : 4202209268
Train No. & Name: 6382/CAPE MUMBAI EXP
Date of Journey:17-Nov
Class: 3A
Date of Booking:06-Nov 12:12:07 PM
Date of Boarding:17-Nov
From: TIRUPATI (TPTY)
To: MUMBAI CST (CSTM)
Distance: 1152 KM
Boarding: TIRUPATI (TPTY)
Resv Upto: MUMBAI CST (CSTM)
Quota: General
Scheduled Departure: 03:25
Total Fare: Rs 3759.00
Adult: 4 Child: 0
*Departure time printed on the ERS is liable to change. New time table from 01-07 SNO.
Name
Age
Sex
Status/ Coach No/ Seat No
1.
Gunapal Shetty
62
Male
RLWL 5 / / 0000
2.
Vishwnath Shetty
45
Male
RLWL 6 / / 0000
3.
Krishni Shetty
56
Female
RLWL 7 / / 0000
4.
Kavita Shetty
30
Female
RLWL 8 / / 0000
--
Reply Reply to all Forward
Reply
|tdr to me
show details Sep 5
Dear customer,
Sorry for the inconvenience. Kindly note that your refund case of PNR No. 4202209268 has been forwarded to CCM/Central Railway on dt. 29.11.08. We have already issued Reminder No.1 & 2 dt. 09.04.09 & 07.05.09 to concerned railway to chase up the case. But despite reminder refund yet not received from the concerned railway. Now we are sending a Reminder No.3 dt. 05.09.09 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account..
Regards,
Ved Prakash
[email protected]
Ph: 011- 23345900
Kavita Shetty wrote:
I still didnt get any refund on the same. Can u pl check the status
Regards
Kavita
- Show quoted text -
On Tue, May 19 at 5:04 AM, Kavita Shetty wrote:
Hi
I have sent various reminders to your department regarding my refund since the past 6 months, but have been receiving the following reply everytime -
"Sorry for the inconvenience. Kindly note that your refund case of PNR No. 4202209268 has been forwarded to CCM/Central Railway on dt. 29.04.09. We have already issued Reminder No. 1 dt. 09.04.09 to concerned railway to chase up the case. But despite reminder refund yet not received from the concerned railway. Now we are sending a Reminder No. 2 dt. 07.05.09 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.."
This seems to be an auto response and I feel that you have not bothered to even look at this case uptil now. According to your policy, you assure a refund within 90 days of cancelling a ticket and this case is well above 180 days now! This behaviour is completely unacceptable and I really need to get this matter sorted immediately.
I request you to look into this matter and issue a refund immediately, OR I may be forced to take legal action against your department.
Regards
Kavita
On Thu, May 7 at 3:23 PM, TDR wrote:
Dear customer,
Sorry for the inconvenience. Kindly note that your refund case of PNR No. 4202209268 has been forwarded to CCM/Central Railway on dt. 29.04.09. We have already issued Reminder No. 1 dt. 09.04.09 to concerned railway to chase up the case. But despite reminder refund yet not received from the concerned railway. Now we are sending a Reminder No. 2 dt. 07.05.09 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account..
Regards,
Ved Prakash
[email protected]
Ph: 011- 23345900
&&&- Forwarded message &&&-
From: Kavita Shetty
To: TDR
Date: Tue, 5 May 15:23:47 0530
Subject: Re: [Fwd: [Fwd: Re: Request for reversal of ticket PNR NO- 4202209268]]
Hi
I still didnt hear anything from you. Its been more then 5 months and I haven't received the refund. Can you pl look into this matter
Regards
Kavita
On Thu, Apr 9 at 3:31 PM, TDR wrote:
Dear customer,
Sorry for the inconvenience. Kindly note that your refund case of PNR No. 4202209268 has been forwarded to CCM/Central Railway on dt. 29.11.08. Refund yet not received from concerned railway, so we are sending a reminder with all the papers pertaining to your refund case to concerned railway on dt. 09.04.09 to chase up the cases. As soon as refund, if any, received it will be credited to your card account..
Regards,
Ved Prakash
[email protected]
Ph: 011- 23345900
&&&- Forwarded message &&&-
From: eticket
To: tdrprocess
Date: Mon, 06 Apr 20:24:32 0530
Subject: [Fwd: Re: Request for reversal of ticket PNR NO- 4202209268]
Dear Team,
Plz see the matter.
Regards,
Neyazul,
[email protected]
www.irctc.co.in
&&-- Original Message &&-- Subject: Re: Request for reversal of ticket PNR NO- 4202209268
Date: Mon, 6 Apr 16:28:08 0530
From: Kavita Shetty
To: etickets
References:
Hi,
I had requested for a reversal (Pl view the follow-up email). Its more then 90 days and I still didn't get the amount back.. Pl look into this matter or contact me at 9820847725.
Regards
Kavita
On Thu, Nov 27 at 11:47 AM, etickets wrote:
Dear Customer,
Thanks for showing interest in our site. Kindly note that e-ticket cancellation can be done up to the chart preparation, after making chart e-ticket cancellation not allowed. In this case we are forwarding your case to railways for the TDR process. Railways check all the matters and decide what amount should be refunded and this all process takes 90 days or more. Once the railways refunded your amount, we will credited to your same account.
NOTE: Now you can file the TDR at our website by following below steps:
1. Login to irctc.co.in
2. Click on File TDR link under “My transactions” and select the PNRno.
3. Fill the required details and click on submit button.
Regards,
Kumkum Sharma.
[email protected]
www.irctc.co.in
&-- Original Message &--
From: Kavita Shetty
To: [email protected]
Sent: Wednesday, November 26 5:06 PM
Subject: Request for reversal of ticket PNR NO- 4202209268
Hi,
I had booked online ticket from Tirupati to Mumbai on 06-Nov (View the below details or check the attachment). When I checked the status on Sunday 16/11 it was partially confirmed (1 ticket was confirmed out of 4 tickets). Since the ticket was not completely confirmed, we didn't board the train. I checked my credit card account today and the booking amount for this ticket was not reversed. I would request you to reverse the amount at the earliest.
Transaction ID: 0074895199
PNR No : 4202209268
Train No. & Name: 6382/CAPE MUMBAI EXP
Date of Journey:17-Nov
Class: 3A
Date of Booking:06-Nov 12:12:07 PM
Date of Boarding:17-Nov
From: TIRUPATI (TPTY)
To: MUMBAI CST (CSTM)
Distance: 1152 KM
Boarding: TIRUPATI (TPTY)
Resv Upto: MUMBAI CST (CSTM)
Quota: General
Scheduled Departure: 03:25
Total Fare: Rs 3759.00
Adult: 4 Child: 0
*Departure time printed on the ERS is liable to change. New time table from 01-07 SNO.
Name
Age
Sex
Status/ Coach No/ Seat No
1.
Gunapal Shetty
62
Male
RLWL 5 / / 0000
2.
Vishwnath Shetty
45
Male
RLWL 6 / / 0000
3.
Krishni Shetty
56
Female
RLWL 7 / / 0000
4.
Kavita Shetty
30
Female
RLWL 8 / / 0000
--
Reply Forward
Reply
|Kavita Shetty to tdr
show details Sep 7
Hi
Can u give me the concerned railway office address to directly launch a complain because its been 9 mths and i am not getting any positive reply through email. I would appreciate if u could give me mumbai railway office address.
Regards
Kavita
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