Dear Sir/Mam,
Please see below my email which I have been writting to Woodland regarding to replace a pair of shoe which had manufacturing defect. But, they don seem to pay any attention to my complaint. They didn't give any response to me email except contacting concerned store. Well, after having kept patience when I visited concerned store they handed over same pair to me saying we can't do anything to it. Upon further inquiry, they said better you go to conumer court but we can't help you anymore. I bought the shoe on 4th July and just wore twice and my shoe is under gaurantee but they denied to help. They just took down the complaint but didnt do anything. When I had given calls to their so called customer care they didnt address my querry,
It is benevolently requested to look into this matter of great concern. Otherwise, these manufacturers will keep playing with innocent customers like this. I am one of their loyal customer attached are the bills of this year purchase. I am wonderuing how they would be treating customers who are not their regular purchasers.
Please help since you are my last hope left who can get me justice. Thanks!!!
Regards
%%%%
Gaurav Gupta
#9717088546
Why don't you answer custoer's queries???
On Mon, Jul 23 at 5:57 AM, Gaurav Gupta wrote:
Dear Sir/Mam,
The is just to bring in your kind notice the concerned storr has kept mum and not helping me. They are the one who has suggested me to get in touch with you. Thanks
On Mon, Jul 23 at 4:38 AM, Customercare wrote:
Dear Customer,
Thanks for your mail. We really apologies for the inconvenience caused you. This is to inform you that we have deep concern on your complaint. Necessary action will be taken on your complaint.
We would request you to be in touch with concern store for further assistance.
Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
http://www.facebook.com/woodlandadventure
&&-Original Message&&-
From: Gaurav Gupta
Date: 22-07 14:27:28
To: [email protected]
Subject: Fwd: Regarding Shoes.
I NEED AN ANSWER TO MY QUERIES.
You had pomises some-one from concerned store would give me a call before saturday 21st July but non-one contacted me. Tell is it how you deal with your loyal customers??? The worst customer care I have ever contacted in my life
&&&- Forwarded message &&&-
From: Gaurav Gupta
Date: Sat, Jul 21 at 6:56 AM
Subject: Fwd: Regarding Shoes.
To: [email protected]
Why are you not responding to my emails???...Is it how you deal with your loyal customers? I need an answer to below ASAP
&&&- Forwarded message &&&-
From: Gaurav Gupta
Date: Fri, Jul 20 at 9:15 AM
Subject: Re: Regarding Shoes.
To: Customercare
I hope your re-expert would have checked the product by now. Whateever is the case though, I can't accept the similar peace which has manufacturing defect. It's better you replace it with a new one. For your knowledge I want similar pair no exchange or no refund I am claiming. Lemme know when you can do it. Thanks
On Thu, Jul 19 at 5:37 AM, Customercare wrote:
Dear Customer,
Thanks for your reply. We are re-calling your product for re-expert opinion so we would request you to be in touch with customer care department for further assistance.
Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
http://www.facebook.com/woodlandadventure
&&-Original Message&&-
From: Gaurav Gupta
Date: 19-07 14:50:44
To: Customercare
Subject: Re: Regarding Shoes.
Make sure you give a solution to my problem rather than being innocent to it; despite knowing everything. Otherwise, I'II hvae to raise this issue to court of law. Thanks
On Thu, Jul 19 at 5:12 AM, Gaurav Gupta wrote:
Oh god... did you bother to read customer's email prior reverting to me? The concerned store is not assisting me in this matter. I need your intervention. Please expedite
On Thu, Jul 19 at 3:54 AM, Customercare wrote:
Dear Customer,
Thanks for your mail. We apologies for the inconvenience. We will request you to get in touch with the concerned store for further assistance.
Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
http://www.facebook.com/woodlandadventure
&&-Original Message&&-
From: Gaurav Gupta
Date: 18-07 19:59:17
To: Customercare
Subject: Re: Regarding Shoes.
Also, I am very sad to know this is how you treat your loyal customers. I have no words
On Wed, Jul 18 at 8:57 AM, Gaurav Gupta wrote:
One more thing, I am contacting you only after contacting concerned woodland store. They are talking about getting my shoe repaired. My question is why would I get a shoe repaired which lost it's shape in just two days of wearing. It was a manufacturing defect and you must replace it with a new one.
Having read my email you got the whole idea about what I mean to convey but I can't interpret your below reply to my email. Your apology won't work out I need justice to my INR 1955/- which I have spent. Don't give out innocent reaction to my problem. It's better you give a solution to it. I wish you'II do the justice to me by replacing your faulty peace with a new one.
Thanks
On Wed, Jul 18 at 8:45 AM, Gaurav Gupta wrote:
So, are they replacing my shoe with new one? Please suggest
On Wed, Jul 18 at 4:00 AM, Customercare wrote:
Dear Customer,
Thanks for your mail. We apologies for the inconvenience. We will request you to get in touch with the concerned store for further assistance.
Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
http://www.facebook.com/woodlandadventure
&&-Original Message&&-
From: Gaurav Gupta
Date: 17-07 19:18:45
To: [email protected]; [email protected]
Subject: Regarding Shoes.
Hello Sir/Mam,
Hope this email finds you well!
I enjoy making bulk purchase from woodland throughout the years from ages now. The most trustworthy brand I can ever see.
Every year I make a purchase of 30-35K or above and also, I promote estemeed Woodland to those who don't use it. Well, on 4th of July around 8pm I bought one Woodland shoe for INR 1955/- only. To my bad dismay, the product lost it's shape on the very second occassion of wearing only. However, I made a complaint against it to Rajouri Garden store and they happily accepted my complaint to repair the same peace. But my question is why are they getting this faulty peace repaired rather than replacing it with new one since I just wore that peace twice and defect came out. I would have not claimed a replacement had I used that peace for 5-6months.
Attached is my complaint letter and bills since my purchases since Jan. The list of bills could be much higher unfortunately I have lost saveral due to shifting to a new accomodation. Also, I am not attaching bills of my precedeeing years purchases,
It is benevolently requested to pay some attention towards to the customers who are loyal to you. Otherwise, loyal people will start loosing interest towards.
Looking for a fruitful response from your end. Thanks!!!
--
Regards
%%%%
Gaurav Gupta
#9717088546
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Gaurav Gupta
#9717088546
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Regards
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Gaurav Gupta
#9717088546
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Regards
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Gaurav Gupta
#9717088546
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#9717088546
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#9717088546
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#9717088546
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Gaurav Gupta
#9717088546
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Gaurav Gupta
#9717088546
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Gaurav Gupta
#9717088546
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Gaurav Gupta
#9717088546
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