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Complaint / review / scam report
Poor Service, Late Delivery and Fraudulent Ways

I ordered a dell laptop way back in January, and today is the day it got delivered two whole months after I ordered it. Plus the time when dell was working on my order they ran short of parts as my configuration for the laptop had an i5 in it. They did not intimate me about the situation and kept dragging the delivery date on and on.

Then one fine day I called up dell to inquire about the delay and then they told me only then that we are out of parts and so we can not ship your configuration, well then I said either refund my money or if you have any other way we can talk it out. The sales guy told me that we will bump you up to an i7 as that is in stock for no extra money, so I agreed and he sent me a new quotation which totaled to my old quotation, since I had already paid for my laptop and I wasn't gonna pay a dime more to these cheating rascals.

I confirmed my order and I was waiting and waiting for a month or so then I called up dell and literally blew a fuse and shouted at them, they would always say that we will get back to you by the end of business day blah blah blah!!!!!! I even wrote an e-mail to my sales guys manager and she replied back not to soon after three odd days that please refrain from mailing us as your laptop us under the EPP(Employee Purchase Program) and as per company policy we can not correspond with the end customer. Hey, its my money you've got you inconsiderate imbeciles.

Today my laptop got delivered and surprise it has a core i5 now I don't mean to go all cheapskate on dell and demand an i7, but I believe that I should have been compensated for the delay and the harassment that I went through.

Please people dont go for dell. This will be my first and last laptop from dell ever. I dont want to be associated to a fraudulent company for my IT needs, I'm more than happy to take my business elsewhere.

Mine was an XPS-15 laptop now they have been phased out.

Author: Shaunak

Offender: DELL

Country: India   State: All India

Category: Computers & Services


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